Ide Honda

The lease on my Honda civic was about to expire and I had The lease on my Honda civic was about to expire and I had to do something about my transportation. I knew exactly where I was going and who I was The lease on my Honda civic was about to expire and I had to do something about my transportation. I knew exactly where I was going and who I was going to see to purchase a new car. After the 3 year term on my lease and hundreds, if not thousands, of customers later I walked into Dick Ide and Jon Farmen immediately saw me and remembered my name, what I did for a living, where I worked... Everything! It was as if those long three years had never passed. Now THAT'S customer service. Jon let me test drive anything I wanted to take out. And being so picky it wasn't just one. And while I was out on a test drive he crunched the numbers and had all the information I wanted on every car I was looking at when I got back. He knew that's how I liked to do business and he was right on top of it. He even went with us for one of the test drives just to spend more time with us. That proves dedication to his customers. I decided on a car and had made arrangements to pick it up the following weekend. I spent the whole weekend debating if I wanted an LX or EX. I came to the decision that I was going to go for the EX... After originally telling Jon I wanted the LX. He had done the paperwork and numbers and I signed all of them... Then Monday morning he had a voicemail waiting for him telling him I wanted to upgrade if it was possible. He made it possible! He found the EXACT car I wanted. Right down to the color of the interior. All in a few hours! It's like he pulled my dream car out of thin air! That same Monday night - after making Jon put together all new paperwork for the different car - I drove away with my new Honda Civic EX. All because Jon spent his day pulling everything off for me. His initiative and determination blew my mind. I completely threw him for a loop and he never even batted an eyelash. I thought leasing the civic three years ago was easy... This time around he made it completely effortless! All I had to do was sign papers and drive my car away. He even took care of insurance and registration. He is amazing! As long as he employed at Dick Ide I will be a customer for life!! More

Mr Brodsky was very professional and kind, dealerships need more people like him. We looked at the Honda Civic a week earlier and had just begun our search. James was not pushy, nor did we feel any pressu need more people like him. We looked at the Honda Civic a week earlier and had just begun our search. James was not pushy, nor did we feel any pressure to put a deposit down. We looked at cars for at a few other dealers who were overbearing and made us feel very uncomfortable. We even put a deposit down on one at a different dealer for another Honda Civic. . When we went to the other dealer in Henrietta to have my deposit refunded, I was treated terribly. We went back to Dick Ide and purchased the Honda Civic that we looked the week before. I would HIGHLY recommend going to Dick Ide. I am writing this as the mother of the purchaser of the vehicle - I will go back to this dealer when I am in the market for my next vehicle. EXTREMELY IMPRESSED!!! More

Our recent purchase of a 2013 Honda Accord at Dick Ide Honda was very pleasant, non-pressure experience. Our salesperson, Melinda Pagliuso, was extremely knowledgeable of our new 2013 Accord as well as t Honda was very pleasant, non-pressure experience. Our salesperson, Melinda Pagliuso, was extremely knowledgeable of our new 2013 Accord as well as the other Honda automobiles, and was very pleasant and easy to work with. She provided us with helpful information regarding Honda, the dealership, and the service department. More importantly, she helped us secure a good deal and my wife and I are quite happy with the purchase. When we picked up our car, she was very patient in showings us all of the features and stayed with us until she answered all of our questions. I have been buying new cars for about 30 years, and this was the probably my best car purchasing experience yet. We will recommend Melinda and Dick Ide to anyone looking to purchase a new car. More

I felt very welcome from the moment I walked in the door at dick ide. I was referred to Brad. Brad took his time with me and helped me get the car I wanted exactly. I would reccomend Brad to my friends and at dick ide. I was referred to Brad. Brad took his time with me and helped me get the car I wanted exactly. I would reccomend Brad to my friends and family. I had a wonderful experience and look forward to changing my oil to see all the friendly faces. More

I went in to Dick Ide Honda this past Sunday, test drove the 2013 CR-V, and I absolutely fell in love with it, I had to have it! Brad Constantino was extremely helpful, he knew exactly what he was doing, he the 2013 CR-V, and I absolutely fell in love with it, I had to have it! Brad Constantino was extremely helpful, he knew exactly what he was doing, he answered all my questions without any hesitation and he helped me through the whole process! The things I most liked about the CR-V was definitely the interior, the screen on the dashboard, the controls on the steering wheel, and I also love how smooth the drive is! I am so glad and so happy I have my CR-V now! I would absolutely recommend my friends and family to Dick Ide! More

Fantasic experience! Easy and fun. I loved my sales rep Joe...he gave me exactly what I wanted and at a great price :) thank you for everything! Joe...he gave me exactly what I wanted and at a great price :) thank you for everything! More

Here's a copy of the email I sent to Rich Ide: Just Here's a copy of the email I sent to Rich Ide: Just had to write to let you know what an asset you have in Melinda P. We had never done business w Here's a copy of the email I sent to Rich Ide: Just had to write to let you know what an asset you have in Melinda P. We had never done business with Ide before. She made our purchase of a 2013 Accord today the best car buying experience we have ever had. She was exteremely knowledgeable about all the features of the Accord and CRV's we looked at. She listened carefully and made us feel like she really cared about getting us the best deal. She also was a great ambassador of Ide, pointing out the things that set your dealership apart,. While not saying disparaging things about the other dealers in the area she still managed to make us confident that we came to the right place. Thank you Melinda! We will defintiely recommend you and Ide to friends. More

In a word - excellent! Thank you Brad for being so professional and knowledgable in your field. You were never too pushy and very patient with us when we did not know what we were interested in. No professional and knowledgable in your field. You were never too pushy and very patient with us when we did not know what we were interested in. No question, I would send anyone I know to you who is looking for a car! More

I was very impressed with the salesman and the dealership of Dick Ide. The salesman was so knowledgeable about the Honda, that I knew it was an excellent car to buy. I am so happy with my Honda Civic. of Dick Ide. The salesman was so knowledgeable about the Honda, that I knew it was an excellent car to buy. I am so happy with my Honda Civic. More