Ide Honda

I have been dealing with Dick Ide Honda since December 2003 and always receive top-notch service, whether its for sales general service or financing. This was the 3rd vehicle I've purchased there and int 2003 and always receive top-notch service, whether its for sales general service or financing. This was the 3rd vehicle I've purchased there and intend to get my next one from them as well. And considering that I live in western Orleans county, the distance I'm willing to drive speaks volumes. More

Before I got to Dick Ide Honda, I first went in person to two other car dealers, one of which was totally unfriendly and made me run out. I then requested online a quote from 4 other car dealers, among which two other car dealers, one of which was totally unfriendly and made me run out. I then requested online a quote from 4 other car dealers, among which was Dick Ide. Ken Strimple was the only one who called me back on the phone. He easily convinced me to come in person. I missed our appointment and when I arrived, although he had other clients he managed to receive me. I had reference prices of used and new cars from other car dealers, and he took some time to compare those of Dick Ide Honda and to explain me the differences (by visiting the other dealers’ websites). I decided I will go for a lease, and kept contacting other car dealers to get the best offer. Again, Ken was the most convincing, and promised me to "get the numbers". And that's what actually happened... In the end, with Ken Strimple we always feel it like "Yes, we Ken"! Everybody else was also very professional and friendly. Paul Stojanov took a very good care to explain me the financing procedure and the car insurance requirements. He also called my co-signer in Washington D.C., talked to him, answered his questions, and got me DMV locations and addresses. My 6 points of ID and my co-signer package arrived late, not to mention that I had no idea on when I'll receive my last proof of ID. Still, Ken arranged a last-minute delivery, as I needed my car urgently. The delivery appointment was very relaxed and funny, the receptionist called me by my name, and overall it was like I knew people there for a long time. More

Nick was very personable, knowledgeable, and genuine. More importantly, he was not high pressure, but provided information to help us better understand the vehicle we ultimately ended up purchasing. He More importantly, he was not high pressure, but provided information to help us better understand the vehicle we ultimately ended up purchasing. He was very good a follow up to ensure that everything went well with the financial transactions and also that we were completely satisfied with our vehicle after purchase. We have also been servicing our previous car at the dealership (we had purchased the vehicle in Virginia before moving here). We have been thoroughly impressed with teh service department and it one of teh main reasons we chose to walk in the door to actually purchase a new vehicle. Bottom line - servce sells. More

This is the second Honda I have purchased from Dick Ide and Alex Piterman has helped us both times. We were extremely pleased once again with the experience. Alex was attentive, but not pushy. He answere and Alex Piterman has helped us both times. We were extremely pleased once again with the experience. Alex was attentive, but not pushy. He answered all of our questions and concerns promptly and made the transaction a pleasure. We would recommend both Alex and Dick Ide wholeheartedly. More

I have been bringing my Hondas to Dick Ide for over 15 years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am ve years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am very pleased with the way this Service Department is run and with the way Jim Milella handles my account. I trust him to give me good advice on my cars and to help me keep them in good condition so they last well. My 98 Accord has 150,000 miles and my daughter's 03 Civic has about 70,000 miles. We love both cars, and my next car purchase will be another Accord from Dick Ide especially because I want to stay with this Service Department. I especially like that Jim takes the time to explain my car's repairs to me and gives me the information I need to make any decisions about service. I never feel like I am being over-serviced or patronized, common complaints I hear from other women about their car experiences (not at Dick Ide!). Jim is so friendly and knowledgable and patient, and he always makes sure I have the advantage of my coupons or discounts. If there is a rating you have for Service Providers Jim Milella should have the highest rating! One other thing I love about this Service Department is that I can arrange to get a free loaner car when I book my service in advance. This is a great service! Thank you. More

All of the staff was friendly, informative and helpful. Made buying my new Honda a great experience. Looking forward to seeing them again when I need service. Great organization, good follow-up and terrifi Made buying my new Honda a great experience. Looking forward to seeing them again when I need service. Great organization, good follow-up and terrific people to do business with. Who says good customer service is gone? Well anyway not at Dick Ide! Sincerely, Cheryl Seiler More

Brad was very professional and patient throughout the entire process. He worked tirelessly to match us up with the honda model that best met our needs. I'm a very demanding buyer and Brad spent a lot of entire process. He worked tirelessly to match us up with the honda model that best met our needs. I'm a very demanding buyer and Brad spent a lot of quality time with us. I am very satisfied with our new Honda Accord. More

This was the best car purchasing experience I ever had. I got a Honda 4 wheeldrive Crosstour-simply a great car. Rick Damico, my salesman, was friendly, wonderful to work with and very professional. He liste got a Honda 4 wheeldrive Crosstour-simply a great car. Rick Damico, my salesman, was friendly, wonderful to work with and very professional. He listened to what I needed and was able to put together a deal that made even my husband happy. I was also introduced to the service team and Rick spent plenty of time going over all the features of my car with me. They also sponsor a new car clinic (which I unfortunately missed) to make sure you understand all the neat things your car can do. Additionally, I had some minor body work done on my car for about $90. and when I picked up the car, they had washed it and it was spotless. I spent thosands of dollars on service for my Volvo and Best Volvo never washed my car. This is the perfect dealership for cynics and burn-outs who think no one gives great service anymore.I think that says it all. More

I had not purchased a new car since 2002, and have never purchased a new car on my own. So needless to say I was extremely nervous about the whole process. Leigh Quackenbush was not only super nice but h purchased a new car on my own. So needless to say I was extremely nervous about the whole process. Leigh Quackenbush was not only super nice but helped to make my experience as stress free as possible and really shared in my excitement with the purchase of my new vehicle. I LOVE my new CRV and have recommended Dick Ide to many of my friends. Even though I plan on enjoying my vehicle for many years to come, when the time does comes to buy a new vehicle once again I will definetly come back to Dick Ide and will hopefully be able to work with Leigh Quackenbush. More

I have worked with Jim Millela for over 10 years. I find him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to othe him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to other family memebers and they too have been equally impressed with him as I am. More