Ide Honda

I believe Ken was very thorough in explaining about the car that I leased from him. He gave some good information about the Honda product. I have owned a few other Honda vehicles in the past and have alw car that I leased from him. He gave some good information about the Honda product. I have owned a few other Honda vehicles in the past and have always had great success with them. Ken was very helpful in explaining the leasing forms as well as other financing options that were available to me. More

I am a customer of Dick Ide for more then a decade, have purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replace purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replaced, had issues but Jim worked dilligently to get these resolved. Jim always takes care of me and my cars, which is why I keep coming back! Thanks Jim! More

I had gone to other places to look at other cars and came back to Dick Ide because of the Customer service and the friendliness. Brad was fantastic, he knew everything about the cars and explained them in t back to Dick Ide because of the Customer service and the friendliness. Brad was fantastic, he knew everything about the cars and explained them in terms that I understood. He related well to us and helped me find a car that was perfect for me and would grow with me. I am very with the car that I chose. The great customer service did not end when I left Dick Ide, they continue to check in about my car and how I like it. More

The entire sales process at Dick Ide was straight forward. We did not feel any pressure in the negotiation process. There were no "sales games". We traded prices a few times and then we agreed on th forward. We did not feel any pressure in the negotiation process. There were no "sales games". We traded prices a few times and then we agreed on the price I had planned on paying. I was glad the sales cycle was fairly short. Our sales person, Doug McCarthy was easy to work with. He did not give us a strong sales pitch. He answered our questions, took our price offer to the Sales Manager without giving us any hassle. The finance steps also went smooth. The finance manager explained the various documents clearly and ensured we understood what we were signing. When we picked up our CR-V, it was in prime condition. Doug did a thorough job of ensuring we knew how to operate the features of our CR-V. Overall, we had a great car buying experience at Dick Ide! More

I have been a Dick Ide Honda customer for 20 years, owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's n owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's not a Honda)to Dick Ide for routine maintenance. Over the course of these 20 years, I have predominately dealt with Mark Frey (back when he was a young Service Advisor) and now Jim Milella. Both Mark and Jim have always been honest and straight-forward in discussing any maintenance item on all three vehicles, whether preventative or corrective maintenance. Each has been fair in pricing any service or repair. Mark and Jim have always ensured that a 'loaner' was available and each has diligently kept me informed, by phone, on any maintenance progress. In my youth, I did much of my own car maintenance. Though I may not do that any longer, I still check all work that has been done to be sure it was done to my satisfaction. Don Stigler has performed all preventative and corrective maintenance on all three cars. I have never found a maintenance item incorrectly performed or incomplete. Don does an excellent job. Lastly... My wife was reluctant to bring her Voyager to a Honda dealer. The Voyager is 10 years old and it is starting to act like it's 10 years old. After a few visits to Dick Ide, I think there may be a Dick Ide Odyssey in her future... Many thanks to a great Service Department under the leadership of a great Service Manager, Mark Frey. And... Many thanks to Jim Milella and Don Stigler for always doing a great job. More

Jim Millella is a true professional. He is very knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very co knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very comfortable in each and every situation since I have been dealing with him for the past ten years or more. He is always very descriptive and explains all options in a way I can fully understand. I am very happy with all the work Jim has done with me and consider him a true asset to Dick Ide Honda. More

I have had a nightmare of an experience with DickIde. I leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second we leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second week the car would not start. The battery was than replaced with a brand new one. I went to start the car after leaving work and it was dead again. I had a 2008 Accord that I leased for three years. The new 2011 Accord has already been in the shop more times than the 2008. Not good DickIde. More

My experience was by far one of the best car experiences ever. I'm extremely busy and I had to get rid of my "other" lease asap. I called up and gave them 5 parameters of what I needed. I said I will be ever. I'm extremely busy and I had to get rid of my "other" lease asap. I called up and gave them 5 parameters of what I needed. I said I will be there at this time...I showed up, and a car was there waiting all warmed up! They are the consummate professionals and it was such a pleasure doing business with them. Frankly, it was during the holidays and everything was overwhelming, except dealing with DickIde. Amanda More

In the past I have worked with different agents at Dick Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I o Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I only ask for Jim and only wish to work with him. He is very knowledgeable, reasonable and fair. He takes time to explain my car issues with me and works with me on the price - which is extremely important to me. He also always stays in contact with me and returns my calls promptly. He keeps me informed in a very friendly manner. I appreciate the recent experience I had with Jim (between Dec 1-2) and thank him for his service. I have only had my van back for the evening but the slider door and the power steering fix seem to be working great. Julie Renica More

I would like to express my gratitude with the quality of service and genuine character of your associates Ajia Cherry in conduct with customers. The environment of how you conduct business, by far attrac service and genuine character of your associates Ajia Cherry in conduct with customers. The environment of how you conduct business, by far attracts service-keened customers such as myself. I hope you continue to keep the bar of customer satisfaction high, drawing more and more customers. More