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116 Reviews of Ide Honda - Service Center
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January 08, 2014
I just leased a 2013 Honda Civic for my high school daughter. I picked it up in the evening of 1/2/14. The very next morning we went out to start it and the doors would not unlock. After numerous tr daughter. I picked it up in the evening of 1/2/14. The very next morning we went out to start it and the doors would not unlock. After numerous tries with all three keys we were able to open the front passenger door and start the car. After a few minutes we tried to get in to move the car so we could shovel our driveway. The doors auto locked because the driver's side was never unlocked. The car ran for close to an hour before I was able to open the doors, with the exception of the driver's door. I called the dealership and explained the situation and they told me to call roadside assistance. I stated that I had not even had the car for 12 hours yet. They said there was nothing that they could do because they did not own it anymore. Too make a long story short, the new car has been back to the dealership a total of three times, to include twice today (1/7/14). It is there now and we have a loaner with a half a tank of gas which my husband was told to make sure it is filled to the same level as when it was received, never mind my tank was full before the three trips to their dealership for an issue that should have been fixed if they did a proper pre-delivery inspection (PDI). I have had to miss work twice and my daughter was left stranded on 1/7/14 in the bitter cold and in a dark parking lot...not safe at all. UPDATE: I feel after going back and forth a couple of times with Mr. Ide and seeing that he really cares about his business, and how customers are treated, I would recommend this dealership for anyone looking for a Honda. I guess what happened to us was not the norm. I appreciate the way Mr. Ide went above and beyond to make right what happened. He filled our gas tank, washed the car and even offered to pay the first payment, which I graciously declined. Overall my experience could have been a lot better but in the end it was all good. More
by vlyman
Helpful October 09, 2013
SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my new car to have body side door molding installed. It was mistakenly arranged for a time, that SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my new car to have body side door molding installed. It was mistakenly arranged for a time, that upon arrival, I learned is not typically scheduled. Instead of making me return...I live almost an hour away, Billy Thompson voluntarily stayed past his shift and installed the moldings. He did it with a smile and Linda treated me like a queen. I even explained, that it was ok and I'd return, that it wasn't a big deal. However, Linda said, "We treat you like family here at Dick Ide" and I truly felt like it. Thank you Billy and Linda. I really appreciate you going the extra mile for me so I didn't have to travel so many. More
by gdonnelly
Employees Worked With
Billy Thompson, Linda Freeman
June 20, 2013
came for NYS inspec. didn't pass Jed explained features of an Element I was looking at, introduced me to Leigh. worked a great deal features of an Element I was looking at, introduced me to Leigh. worked a great deal More
by PeterOsborn
May 14, 2013
Russ was awesome. He was friendly and knowledgeable, as well as straight to the point. He kept me informed while the problem with my car was being found. He also made me aware of g the amount I would've ha well as straight to the point. He kept me informed while the problem with my car was being found. He also made me aware of g the amount I would've had to spend had I not purchased an extended warranty. Overall it was the best experience I've had. More
by arule
Employees Worked With
Russ Vandewall
March 13, 2013
Jim Milella is the best service rep ever. Kind, courteous, knowledgeable, friendly, outgoing, helpful... I can't say enough good things! Promote him! Give him a raise! He's why I come in the door! courteous, knowledgeable, friendly, outgoing, helpful... I can't say enough good things! Promote him! Give him a raise! He's why I come in the door! More
by iDGS
Employees Worked With
February 18, 2013
When I walked into Dick Ide Honda, Giovanni was there to welcome my daughter and I with a smile. He was very patient with me while I took care of my daughter and was able to take care of the issues that my welcome my daughter and I with a smile. He was very patient with me while I took care of my daughter and was able to take care of the issues that my wife and I were having with our 2011 Honda Pilot. Giovanni worked with the Service Manager to take care of my vehicle and went above and beyond to make sure that I was satisfied with the results. My wife and I are completely satisfied with our recent purchase and with the friendliness and professionalism of the Dick Ide staff. Thanks to Giovanni for your help and making my daughter and I feel welcomed at the dealership. More
by astorey15
February 02, 2013
last minute decision on an oil change. walked in with my twin 3 1/2 year old girls. russ got us in and out in less than an hour. he was extremely friendly and answered all of my questions. he spoke to me in twin 3 1/2 year old girls. russ got us in and out in less than an hour. he was extremely friendly and answered all of my questions. he spoke to me in a very professional manner and didn't make me feel like a "stupid woman" which at past auto places i have felt like that. we will definitely refer to our friends and have a very high respect for dick ide auto center. excellent job! More
by jsvieira
Employees Worked With
russ vandewall, Russ Vandewall
November 30, 2012
I have an '04 Odyssey and a '99 Subaru Outback, neither bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for f bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for free on the Honda, and always check the fluids, pressures and consumable parts for wear, and give me a full report when they're done. They are fast and on time, and always polite and friendly. I've had inspections done there and they've never "nickle & dimed" me to pass. Their prices are reasonable, and they look to find warranty coverage for any service first. I would definitely recommend them! More
by robertfranki
Employees Worked With
Linda Freeman
November 29, 2012
I bought my 2007 Honda accord I thought from a reputable I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again!” I also had Linda waving a booklet in front of my face saying I’m not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer! More
by stacey3
Employees Worked With
Linda Freeman
November 29, 2012
Once again, Linda helped me out. The inside passenger door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an a door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an after-market speaker installation done by a well-known tech store. Linda wrote up the repair being very descriptive about the damage and the dates and providing me with the cut cable as proof. She spoke with the tech store manager on my phone and she gave me extra copies of the repair order and previous service bills for my proof. Thank you for going the extra mile! More
by Geralyn F.
Employees Worked With
Linda Freeman, Linda Freeman
