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Ide Volkswagen
East Rochester, NY
1,113 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,113 reviews
July 17, 2025
I was dreading buying a car because it is typically overwhelming, but Spencer at IDE made the process so seamless and easy. He was very transparent and was not pushy at all. They were extremely reasona overwhelming, but Spencer at IDE made the process so seamless and easy. He was very transparent and was not pushy at all. They were extremely reasonable and did whatever they could to make sure they stayed within our budget! 10/10, will continue business there! More
by Libbylawless1
Employees Worked With
July 17, 2025
This is my second car from IDE and my third Volkswagen. Spencer really went the extra mile to find exactly what I wanted and made the whole process super easy. Great experience from start to finish. Highly Spencer really went the extra mile to find exactly what I wanted and made the whole process super easy. Great experience from start to finish. Highly recommend checking them out! More
by Victor
July 15, 2025
David was very informative and helpful. He has helped my family with new cars for 2 generations now. I truly appreciate his thorough answers! He has helped my family with new cars for 2 generations now. I truly appreciate his thorough answers! More
by Jremanley
July 11, 2025
Spencer was great! There were some issues regarding the ability of VW dealers to actually sell the new Buzz because of a recall, but Spencer hung in there and kept us i There were some issues regarding the ability of VW dealers to actually sell the new Buzz because of a recall, but Spencer hung in there and kept us in the loop and today we purchased our new vehicle! Thank you Spencer!! More
by JohnM
June 23, 2025
If you’re looking at any vehicle at IDE VW, contact David. He will work with you and make sure your taken care of the entire process. He helped me get in a the exact care I wanted, get financing throug David. He will work with you and make sure your taken care of the entire process. He helped me get in a the exact care I wanted, get financing through the exact bank I wanted to use, and was transport the entire way. David worked with my schedule and made the entire process from start to pulling off the lot with no worries on my end because he was transparent then entire process. I can safely say I will be a return customer in the future and will be sending anyone looking at a vehicle IDE, to David. IDE VW had a very clean, professional and warm feeling. Everyone was transparent and friendly the entire process. I have no fear about returning to the for another vehicle in the future, along with sending anyone looking for a vehicle their way. More
by t_metelenis
June 23, 2025
Working with Spencer was excellent. Knowing the vehicles I was interested was a plus, for sure. The dealership could do a little better at getting the new owner out the door in a time Knowing the vehicles I was interested was a plus, for sure. The dealership could do a little better at getting the new owner out the door in a timely manner when they schedule pickup, but overall the experience was fine. More
by hantu0
June 21, 2025
David was very helpful and attentive. He worked with me to get me into exactly what I needed. He worked with me to get me into exactly what I needed. More
by daynbeck
June 19, 2025
Great service and transaction, David was great to work with. The communication was also great. We will definitely contact David for our next purchase. with. The communication was also great. We will definitely contact David for our next purchase. More
by Soraci
Employees Worked With
June 10, 2025
Spencer made the transition from turning my old lease in to getting in my brand new car a seamless experience. I will continue to go to IDE Volkswagen for all future car needs! to getting in my brand new car a seamless experience. I will continue to go to IDE Volkswagen for all future car needs! More
by AmandaY
Employees Worked With
June 09, 2025
Great service,Dave took care of me with no stress at all, within 30 minutes I was in my new jetta within 30 minutes I was in my new jetta More
by mrmiamih
