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Ide Volkswagen
East Rochester, NY
1,176 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,176 reviews
January 10, 2026
Very positive experience. Helpful, honest, professional. First car at Dick Ide, but I will go back. Helpful, honest, professional. First car at Dick Ide, but I will go back. More
by Wa
Employees Worked With
January 08, 2026
Great dealership, quick and easy every time I go in whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! whether it be for car tune ups or any other car related inquiries. Customer service 10/10. Spencer is fantastic! More
by Jami Cannan
Employees Worked With
January 05, 2026
Friendly, Spencer was back and forth to get answers to questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. questions that he didn’t know. Bo in finance made the signing pleasurable. Will most likely be returning for next vehicle . Great atmosphere. More
by Df04301962
January 01, 2026
We enjoyed working with Spencer. We was honest and professional. This is the second car we have purchased from Spencer We was honest and professional. This is the second car we have purchased from Spencer More
by Smarley309
Employees Worked With
December 30, 2025
I love the fact that they didn't waste my time. We negotiated briefly and it was a win-win for everyone. No high pressure sales. I wanted the car that day and they got it done! They even threw in a We negotiated briefly and it was a win-win for everyone. No high pressure sales. I wanted the car that day and they got it done! They even threw in a couple gifts! It was a very good experience and I highly recommend you check them out! By the way, it was the most beautiful showroom I've seen! More
by g.cotton
December 30, 2025
Working with David was such a great experience. He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his He was patient, honest, and listened to what I needed. I never felt pressured, and he made the whole process so easy and quick! I’m grateful for his help and couldn’t be happier with my car! More
by Nicolerotoli
Employees Worked With
December 27, 2025
It was a pleasure working with Spencer and Dick IDE. The whole experience was easy and enjoyable. No stress. Everyone was very friendly and helpful to work with. The whole experience was easy and enjoyable. No stress. Everyone was very friendly and helpful to work with. More
by Mikeburneal
Employees Worked With
December 26, 2025
This was my second experience buying a car at IDE VW and it was just as great the 2nd time around. Spencer was great to work with and he made the whole process very easy! My son loves his new car and he al it was just as great the 2nd time around. Spencer was great to work with and he made the whole process very easy! My son loves his new car and he also had a great first car purchase experience. Thank you Spencer and IDE VW!! More
by avosullivan
Employees Worked With
December 26, 2025
David was very informative and a pleasure to work with he answered all of my questions. I would definitely recommend The Ide team! answered all of my questions. I would definitely recommend The Ide team! More
by toughguy24
Employees Worked With
December 17, 2025
As dealership experiences go, Ide is better than most. The facility is modern and spacious, the staff are easy to work with, especially my salesman, Spencer. The facility is modern and spacious, the staff are easy to work with, especially my salesman, Spencer. More
by Nysp2716
