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Ide Volkswagen
East Rochester, NY
1,193 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,193 reviews
December 30, 2022
Super easy process with Spencer Clarke and Ide Volkswagen. We happened to luck into a new ID4 that someone neglected to take delivery on. It was simple to set up a test drive. On the day we came i Volkswagen. We happened to luck into a new ID4 that someone neglected to take delivery on. It was simple to set up a test drive. On the day we came in Spencer was out sick but had arrainged for another salesperson to help us. On delivery day Spencer answered any and all questions that we had. Ide still uses a separate business manager but at least there was no pressure to purchase additional policies and products. More
by KyleJ
Employees Worked With
December 17, 2022
Spencer Clarke made it extremely easy to purchase a vehicle from IDE Volkswagen. There was no pressure from beginning to end! I would recommend IDE VW to anyone who is looking to purchase a vehicle. vehicle from IDE Volkswagen. There was no pressure from beginning to end! I would recommend IDE VW to anyone who is looking to purchase a vehicle. More
by Michaelkiesow1
December 13, 2022
No pressure sales and financing process sets this dealership apart from others I have used (or not used) in the past. Buying a car is a big purchase that causes one to pause and take a deep breath. I dealership apart from others I have used (or not used) in the past. Buying a car is a big purchase that causes one to pause and take a deep breath. IDE gives you the space to take that breath in. More
by adventurelarry
December 12, 2022
Kiersten was so great to work with, being a female it was great to work with another female. Purchasing a car at a dealership you sometimes hear horror stories but she was kind and patient with all of my que great to work with another female. Purchasing a car at a dealership you sometimes hear horror stories but she was kind and patient with all of my questions and walked me through the entire process leaving me feeling so great about leaving with my new car. Thank you Kiersten with all of your help! If you are thinking of visiting IDE to buy a new car I highly recommend you ask for her, you won’t regret it! More
by Satisfied customer
Employees Worked With
Kiersten Herman
December 11, 2022
Very helpful in getting us an ID4 where other dealerships in the area were quickly selling this cars. Happy to get on. Will work with David again in the future to get a new car (when that time comes). -Adam in the area were quickly selling this cars. Happy to get on. Will work with David again in the future to get a new car (when that time comes). -Adam More
by Adam
December 11, 2022
David was great to work with. He responded quickly, was always available and made each step of the process very easy. He responded quickly, was always available and made each step of the process very easy. More
by angela.g
Employees Worked With
December 11, 2022
David is the most customer focused and friendly car salesman we have ever worked with. He was always available and willing to do whatever he could to meet our needs. We sincerely felt like he cared abo salesman we have ever worked with. He was always available and willing to do whatever he could to meet our needs. We sincerely felt like he cared about our happiness more than anything.We were so satisfied and happy with how our purchase went. He even came in on his day off to show us the van. We will definitely be recommending him to our friends and family. We are so thankful we got to work with him! More
by ladylaura412
Employees Worked With
December 01, 2022
Great to work with and they got us the car we wanted with a fair trade in. Second car we've bought from Spencer and Ide, highly recommend! a fair trade in. Second car we've bought from Spencer and Ide, highly recommend! More
by kpc
November 30, 2022
Sales was easy to work with. I would recommend anyone to go to Ide VW I would recommend anyone to go to Ide VW More
by MikeW
