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Ide Volkswagen
East Rochester, NY
1,199 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,199 reviews
December 11, 2022
Very helpful in getting us an ID4 where other dealerships in the area were quickly selling this cars. Happy to get on. Will work with David again in the future to get a new car (when that time comes). -Adam in the area were quickly selling this cars. Happy to get on. Will work with David again in the future to get a new car (when that time comes). -Adam More
by Adam
December 11, 2022
David was great to work with. He responded quickly, was always available and made each step of the process very easy. He responded quickly, was always available and made each step of the process very easy. More
by angela.g
Employees Worked With
December 11, 2022
David is the most customer focused and friendly car salesman we have ever worked with. He was always available and willing to do whatever he could to meet our needs. We sincerely felt like he cared abo salesman we have ever worked with. He was always available and willing to do whatever he could to meet our needs. We sincerely felt like he cared about our happiness more than anything.We were so satisfied and happy with how our purchase went. He even came in on his day off to show us the van. We will definitely be recommending him to our friends and family. We are so thankful we got to work with him! More
by ladylaura412
Employees Worked With
December 01, 2022
Great to work with and they got us the car we wanted with a fair trade in. Second car we've bought from Spencer and Ide, highly recommend! a fair trade in. Second car we've bought from Spencer and Ide, highly recommend! More
by kpc
November 30, 2022
Sales was easy to work with. I would recommend anyone to go to Ide VW I would recommend anyone to go to Ide VW More
by MikeW
November 29, 2022
Worked with Kiersten to sell my 2016 VW Golf GTI back to Ide, where I bought it and had it serviced throughout ownership. Kiersten was very friendly, easy to communicate with, and worked with me to meet my Ide, where I bought it and had it serviced throughout ownership. Kiersten was very friendly, easy to communicate with, and worked with me to meet my requests without issue. Service and experience all throughout the life of my VW ownership were great working with Ide. More
by wcc777
Employees Worked With
Kiersten Herman
November 29, 2022
The dealership ship was very clean, comfortable. I found the location very convenient along with a bright pleasant atmosphere. I found the location very convenient along with a bright pleasant atmosphere. More
by Dpatarino
November 21, 2022
This was my first VW and first time working through IDE. Spencer was extremely helpful and made the sale process seamless. I told him what we wanted and the price we wanted to pay, and he got us there. High Spencer was extremely helpful and made the sale process seamless. I told him what we wanted and the price we wanted to pay, and he got us there. Highly recommend! More
by Rich
November 15, 2022
Spencer and the team at Ide made the process of transition from a lease to a new car so smooth! It was a quick and easy process with great support. transition from a lease to a new car so smooth! It was a quick and easy process with great support. More
by 18samantha.rogers
