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Ide Volkswagen
East Rochester, NY
1,199 Reviews
At Ide VW, we believe a dealership should be more than just a place to buy a car — it should be a trusted part of the community.
As a family-owned dealership, community involvement has always been at the heart of who we are. We proudly support local schools, educational research, special needs programs, community arts, music and bands, and many nonprofit organizations that help make our region stronger. Giving back isn’t a marketing strategy for us — it’s part of our culture and our responsibility as a local business.
While we’re passionate about serving the community, we’re equally committed to delivering an exceptional customer experience. At Ide VW, customers will find a huge inventory, competitive pricing, and great deals on both new and pre-owned vehicles. Most importantly, our team is known for providing a relaxed, no-pressure environment where people can shop comfortably and confidently.
At Ide VW, we're proud to be more than a dealership - we're neighbors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,199 reviews
October 29, 2022
Spencer was very easy to work with and once he knew what we were looking for he made it happen! Our Atlas is beautiful and Volkswagen's attention to detail and your safety is so apparent in this vehicle. we were looking for he made it happen! Our Atlas is beautiful and Volkswagen's attention to detail and your safety is so apparent in this vehicle. Spencer did a great job of making our car buying experience a very good one. Everyone we met was super friendly and made you feel welcome when you walked through the doors. Thank you, Spencer! More
by Annedmorrell
October 28, 2022
Kiersten was knowledgeable, professional, and made the car buying experience so easy! She listened to what I wanted and wasn’t pushy at all. I had an amazing experience with her! Very happy with my purcha car buying experience so easy! She listened to what I wanted and wasn’t pushy at all. I had an amazing experience with her! Very happy with my purchase 😊 More
by Kimberly
Employees Worked With
Kiersten Herman
October 27, 2022
Spencer was wonderful to deal with. Definitely recommend Spencer and IDE Volkswagen. Very happy with my new vehicle! Definitely recommend Spencer and IDE Volkswagen. Very happy with my new vehicle! More
by Elishapinolockwood
October 26, 2022
It was our third be purchased from ide and David. Very professional with both David and ide. Very professional with both David and ide. More
by Jparoda
Employees Worked With
October 24, 2022
I was so impressed with this dealership I asked them why they do not advertise in my area of the state. Very impressed with the facilities cleanliness and the professional staff. David was great and repre they do not advertise in my area of the state. Very impressed with the facilities cleanliness and the professional staff. David was great and represented IDE Volkswagen well. Nice man! More
by Hassan A.
Employees Worked With
October 22, 2022
We were very happy to meet kiersten and the team at IDE VW. They were able to find several options for us as our 2019 lease was coming to an end. The car that we selected arrived on schedule. The commun VW. They were able to find several options for us as our 2019 lease was coming to an end. The car that we selected arrived on schedule. The communication from the team at IDE made this task of securing a new lease so much easier than we expected- they handled everything for us! Much love to Ide VW! More
by ursulastaneff
October 22, 2022
David was great! He kept in touch me when the car I wanted came in and was very speedy and professional in the purchasing process. Coming from a retail background, I He kept in touch me when the car I wanted came in and was very speedy and professional in the purchasing process. Coming from a retail background, I would highly recommend him for his experience and friendliness as a salesman. More
by teknoaiden
October 11, 2022
The whole process was so quick and easy. All of the staff was awesome as well. Would highly recommend! All of the staff was awesome as well. Would highly recommend! More
by abby lagoner
October 04, 2022
Professional courteous service and clean modern facility. Would recommend to others, made new car purchase enjoyable. Would recommend to others, made new car purchase enjoyable. More
by Herb and Lynne
