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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,252 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,252 reviews

July 03, 2026

Don’t bother to make an appointment , they take their sweet time servicing you Waited over 3 hours for ONLY and oil change . Would have been longer if I didn’t ask what was going on . Clearly they overbo More

by Jd4648
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Brungot
Report | Print
July 02, 2026

Very professional. Prompt attention to detail.Thorough explanation of all work.conscience and polite staff More

by Beachplumfarmsrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt buonomo
Report | Print
June 28, 2026

The maintenance department's service is terrible; scheduled appointments are not honored, and the work is left incomplete. More

by aloisiopintojunior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Jun 29, 2026 -

Ira Toyota of Danvers responded

We’re very sorry to hear of your disappointment. We’re glad to further review the details of the visit however are unable to reference with the information available. We strive for a timely experience and we apologize for any inconvenience. We value your business and you’re welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

June 27, 2026

Very professional appointment right on time all problems taken care of nice people working at dealership More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 30, 2026 -

Ira Toyota of Danvers responded

Hi Richard, your satisfaction is our top priority. Thank you, and have a fantastic day!

June 27, 2026

Abdou was fantastic. Great experience. Was in and out with my wife. No hassle. Recommend to all my family More

by bosoxs30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdou was Awesome, Mark Giovanni
Report | Print
Jun 30, 2026 -

Ira Toyota of Danvers responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

June 26, 2026

Took six hours for an oil change, rotation, and alignment with an appointment. It was only after four hours when they recommended additional services and they weren’t even done the original work, that again, More

by I like tacos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise
Report | Print
Jun 29, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any duration concerns. We’re glad to further review the details however unable to reference the visit with the information provided. We appreciate your patience and glad that Denise serve you well. Thank you for your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any concerns.

June 26, 2026

Great sales. My 2026 Corolla has a window that doesn’t go up/down properly. Twice it has been in and still not fixed. MA lemon law applies once they cannot fix More

by Latassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Jun 29, 2026 -

Ira Toyota of Danvers responded

We appreciate you bringing this experience to our attention. If you are willing, please contact the general manager Mark Giovanni directly at 978-739-3718 so we can work towards a resolution. We look forward to hearing from you.

Jun 30, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and speaking with us further on this concern. We appreciate your patience as duplication may be critical to solving this one. We appreciate your business and you’re welcome to continue follow up with the general manager Mark Giovanni directly at 978-739-3718.

June 24, 2026

Fair prices, above and beyond on services and definitely referring friends and family. Definitely coming back More

by Cheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, the store manager
Report | Print
Jun 26, 2026 -

Ira Toyota of Danvers responded

Hi Cheng, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

June 24, 2026

Steve Mahan service advisor is the best. Very attentive, always welcoming. Was able to accommodate me on the same day for service More

by Sunil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve mahan, Mark Giovanni
Report | Print
Jun 24, 2026 -

Ira Toyota of Danvers responded

Hello Sunil, we're happy you found Steve to be so supportive during your experience here at Ira Toyota of Danvers. Feel free to reach out to us if you need anything. Have a wonderful day.

June 23, 2026

I like the way that the dealership handles my car when I bring it in for maintenance. They are very professional and friendly. More

by Deltaflyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Pendleton
Report | Print
Jun 24, 2026 -

Ira Toyota of Danvers responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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