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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.2
2,328 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,328 reviews

September 25, 2026

Had my Subaru forester repaired at Ira collision center and they did a great job. Bob, my service advisor, kept me updated on progress. More

by Hlw1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, service advisor
Print
September 25, 2026

The Ira Service department is excellent. A big shout out to Steve in the service department. He goes above and beyond. I purchased my 2015 Rav-4 from Ira 11 years ago. Ira is the only comp More

by Karen G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Print
September 24, 2026

Extremely disappointed with the multipoint inspection service. The technician marked off basic checks that were clearly not performed properly. My coolant reservoir was left almost completely empty, and More

by tk8796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Print
September 23, 2026

I was there for a one year service. 3340 miles. It shouldn’t take 2 hours for an oil change and tire rotation!! More

by edgolfer66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Print
Sep 25, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any duration concerns.  The team strives for a timely experience and we appreciate your patience. We have contacted you directly and hope to connect soon. We value your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

September 23, 2026

Very great service they got done everything pretty fast to get me back on the road! More

by vazquezr1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Print
Sep 25, 2026 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 21, 2026

I bought it there and so far have only performed maintenance there. I have no complaints. More

by andy23fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce in Service Dept
Print
Sep 24, 2026 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 20, 2026

Second time that I got my vehicle back and had greasy hand prints all over the front end of my vehicle. Don’t wipe anything down, just gives my vehicle back dirty and greasy. Service people aren’t nice, More

by Boo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Print
Sep 23, 2026 -

Ira Toyota of Danvers responded

Thank you for advising of this concern. We’re glad to do a complimentary clean of the vehicle however we’re unable to identity the visit with the information available. We value your business and hope to being a resolution to this issue. You’re welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

September 19, 2026

The service advisor was kind and professional. She was great to work with. Thank you More

by flatusky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Print
Sep 23, 2026 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2026

The service was quick and I appreciated the detailed summary and video of the work done. However, it took close to an hour from when I got the confirmation my car was done and to be handed the keys. More

by MG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Print
Sep 23, 2026 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for the duration concern. We’re unable to further review the details with the information available and we appreciate your patience. We value your business and this should have been handled better. If you ever have any further concerns you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

September 17, 2026

A one and a half hour job took six and a half hours to complete during which time I had no feedback from the agent except when I sought him out. More

by Rvpeace
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Print
Sep 21, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. This should have been more timely with better communication. We have reached out to you directly and hope to connect soon. We value your business and appreciate your understanding. You’re also always welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

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