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Ira Toyota of Danvers
Danvers, MA
2,350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,350 reviews
October 16, 2026
Car sales are fine. Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? Car service is not. The service is good but takes too long. What's the point of scheduling service when it takes hours for the simplest service? More
by Ayube
Employees Worked With
Service rep
October 16, 2026
Tom was great to work with. As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He As soon as he saw the truck he spotted something was off with the tires. Turns out the tires provided when I bought the truck were the wrong size. He helped provide me with the correct size and documentation of what was needed so I could go to the seller and get the issue get corrected. More
by bladeswj
Employees Worked With
Chase Thomas
October 14, 2026
Repair work took far too long. Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation More
by Corkedbats1
Employees Worked With
Tom crane?
October 14, 2026
The staff who attended my call was worried about my car and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his n and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his name, Tom, I told me to come to the counter that he was going to take care of me. He did it. More
by taina01844
Employees Worked With
Tom
October 13, 2026
Worst service visit ever. A noon time appointment for an oil/filter change & check brakes took over 4 hours. I got caught up working on my laptop and I went to check what was A noon time appointment for an oil/filter change & check brakes took over 4 hours. I got caught up working on my laptop and I went to check what was going on after about 3 hrs. I was told they were working on my vehicle. The only excuse was that it was unusuallbusy because it was the Columbus Day Holiday. I didn't even get an apology or an offer for a free future oil changez More
by wainer18
Employees Worked With
Mark Giovanni
October 10, 2026
Best of the Best! ! Amazing experience here, too notch customer service! The entire staff was awesome to work with, made me feel right at home. From the start I’ve n ! Amazing experience here, too notch customer service! The entire staff was awesome to work with, made me feel right at home. From the start I’ve never seen so many new Toyota’s in one place, the selection was unbelievable. They were super friendly, very knowledgeable, respectful of my time, made the entire process smooth and easy. Thank you very much to all of you that help with my new vehicle, definitely an Ira Toyota customer for life. Gary Cooper - Sales Dept. Fausto Gomez - Sales Manager John Arena - Finance Dept. Mark Giovanni- General Manager More
by Bendy90
Employees Worked With
Brandon Banich , Mark Giovanni
