Ira Toyota of Danvers

I had bad experience the last 2 visit for service honestly they make me change my mind about the place honestly they make me change my mind about the place More

Nice service waiting area. Took way longer than the promised (3-4 hrs) took 6. I had to find car myself out in a huge lot. They should have valeted my car. I'm 76 years. I Took way longer than the promised (3-4 hrs) took 6. I had to find car myself out in a huge lot. They should have valeted my car. I'm 76 years. I insisted to wait on recalls but was pushed to get them done.that day. Blew my schedule for the day for an oil change and tire rotation More

It's always an excellent experience at Ira Toyota of Danvers. They keep my Toyota Crown running like new. My service manager Alpesh Patel is great and adds a personal touch for appointment scheduling Danvers. They keep my Toyota Crown running like new. My service manager Alpesh Patel is great and adds a personal touch for appointment scheduling and recommended service. He offers clear explanation of any recommended services. The waiting area is clean and comfortable. There is free coffee, comfortable seating, and TV and a snack bar WiFi service is free and works well. Highly recommended! More

Always very professional very informative pleasant personnel clean environment Great coffee always explained what was done and if any further repairs are needed personnel clean environment Great coffee always explained what was done and if any further repairs are needed More

Had a disappointing experience with the service department. My vehicle serivce was completed. It took an hour for the service rep to process my paperwork and get out the door. 4 hours for an oil ch department. My vehicle serivce was completed. It took an hour for the service rep to process my paperwork and get out the door. 4 hours for an oil change and tire rotation. Way too long. More

I stopped in today and needed a new battery for my car. Alexander helped me with my problem and I got my car fixed very quickly. Thanks you very much 😊😊 Alexander helped me with my problem and I got my car fixed very quickly. Thanks you very much 😊😊 More

I had an appointment today for routine maintenance. I was on time and didn't have to wait. The service was quick and I enjoyed complimentary coffee while I was there. All in all, it was a pleasant expe I was on time and didn't have to wait. The service was quick and I enjoyed complimentary coffee while I was there. All in all, it was a pleasant experience. More

Over 3 hours for an oil change and tire rotation with an appointment is far too long to wait appointment is far too long to wait More

Great, helpful and knowledgeable service advisors and sales people especially Robert Flannagan, Nate Brungot and Matthew Buonomo. sales people especially Robert Flannagan, Nate Brungot and Matthew Buonomo. More

Extremely Frustrating Experience I booked an appointment online at Ira Toyota for a simple oil change and tire rotation. Their own website was offering a discounted rate for booking during the m appointment online at Ira Toyota for a simple oil change and tire rotation. Their own website was offering a discounted rate for booking during the middle of the day, in the middle of the week, so I selected one of those appointment times and planned my day accordingly. I arrived on time for my scheduled appointment only to be told it would take TWO HOURS for an oil change and tire rotation. Seriously—what exactly is the purpose of making an appointment? If customers are going to arrive at their scheduled time only to have their vehicle sit and wait because the service department is backed up, then don’t call it an appointment\. Call it what it is: a scheduled time to get in line. What made the experience even more frustrating is that I received no notification that my vehicle had even been inspected until 4:20 PM long after I had already been waiting. There was no meaningful update or communication during the process, which only added to the feeling that my time was not being respected. On top of that, Ira Toyota was actively offering a discount to encourage customers to book these specific midday time slots. I did exactly that, showed up when I was supposed to, and was still given a two-hour turnaround for routine maintenance. I understand dealerships get busy. I understand things happen. But if you don’t have the capacity to service customers reasonably close to their scheduled appointment time, stop offering those appointment slots—or at the very least disclose the expected wait before the customer books. My time has value too. Very disappointing customer experience, and definitely not what I expected when making a scheduled service appointment. More