Ira Toyota of Danvers

My service Angel Pimentel was really helpful, everything else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes. else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes. More

waiting for customer service in the service bay is very bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long. bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long. More

Very clean dealership very helpful employees good selection of vehicles appreciate the car wash Eddie was very professional and helpful. selection of vehicles appreciate the car wash Eddie was very professional and helpful. More

the whole dealership is something special from sale department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about it. the sale department just overrated they just want to sell cars plus insurance in cars dont really listen to customers and avoid people that are just looking around, watch all this while waiting for my repair of 5 hours. More

Angel was wonderful and very helpful I will definitely return for device because I was very satisfied return for device because I was very satisfied More

The people working here are pleasant and helpful. I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a pl I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a playroom for children to play or a separate room if you have work to do. It is a comfort that I am told what work I will be needing. My car is running great after 12 yrs of being serviced. More

Appointment time was convenient, associate was very courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend More

Edwin Alcantara was very professional and answered our questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showin questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showing what they did on our actual car. Never expected that! We like it here in Danvers and will continue to do business here. Thank you, Vance and Diana Garry More

They always seem to take us , no matter how busy they are and they do great work and they do great work More

I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance. Then service guy told me the reason my ac sounds like this is probably because the ceiling vents are closed. I told him my kids just did that and my vent sounds like a jet engine. I offered a video I took but he said that probably wouldn’t be helpful. I pulled the video up at the desk and he acknowledged there’s an issue and that there is a loud sound despite completely dismissing me. When I went to pick up the car he said there’s no issue. I will not be going back to Toyota of Danvers. The first time I went I waited four hours with my toddler for the 5000 maintenance. No warning that it would take this long. Then this was my second experience. More