Irwin Mazda

Would never buy a car from any other dealership! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! ! The best hands down!! Would recommend to anyone in the market for a car! You will be treated like family! More

Very good experience I would recommend this dealership to friends and family thank you thank you for everyt friends and family thank you thank you for everyt More

Negligent Safety Inspection – 2023 CX-50 – Failed within 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are curren 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are currently in a technical dialogue regarding a discrepancy between a camera visibility warning and an AWD drivetrain malfunction. I am working with Mazda Corporate to finalize the diagnosis and will update this review’s rating based on the final resolution. I am writing this to alert the management at Irwin Mazda to a significant failure in their service diagnostic process. I brought my 2023 CX-50 in because of a low-pitched "whirring" or "grinding" that sounds like a motorcycle following the car. This was accompanied by the car’s automatic emergency braking and radar cruise control systems completely disabling themselves. These symptoms—a specific mechanical noise paired with the shutdown of critical safety and all-wheel-drive systems—are identical to those documented in an official Mazda Technical Service Bulletin (TSB 03-004/23). Despite my clear reporting of these malfunctions, Irwin Mazda returned the vehicle to me on Feb 4th, claiming they performed a "thorough inspection" but found “nothing wrong.” The inadequacy of their inspection is proven by the fact that the failure recurred within 24 hours. On Feb 5th, the dashboard again lit up with "AWD Malfunction" and safety system warning lights. Disturbingly, the safety systems are now failing even when the mechanical noise is not present, indicating the issue is becoming more frequent and persistent. I have captured photographic evidence of these failures—proving the vehicle is logging faults that the service department either missed or ignored. Releasing a car with compromised safety sensors and a failing drivetrain back to a customer is a major liability. Furthermore, being denied a loaner or rental for a powertrain failure on a vehicle under factory warranty is unacceptable. I have escalated this to Mazda North American Operations and am requesting a secondary inspection by a Field Technical Specialist. If you expect a dealership to properly diagnose a documented safety failure the first time, avoid Irwin Mazda. More

I’ve had two Mercedes prior to my new CX30 and never received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. T received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. Thank you Irwin Mazda! More

Very responsive to your needs the mobile unit is outstanding. Very professional would recommend The service guys that came out. Loved the idea of a mobile unit coming to my house. outstanding. Very professional would recommend The service guys that came out. Loved the idea of a mobile unit coming to my house. More

The onsite maintenance team was great! They came to my house, did a great job and were very amiable. They came to my house, did a great job and were very amiable. More

Travis Locasio runs an excellent dealership. . the service is incredible ! They come to the house for regular maintenance services. They are all professional, Knowledgeable , and friendly . the service is incredible ! They come to the house for regular maintenance services. They are all professional, Knowledgeable , and friendly More

Wayne was a tremendous help in finding my new car. He made it easy and helped meet all my needs. I highly recommend them. He made it easy and helped meet all my needs. I highly recommend them. More

Irwin's addition of its mobile service van has made it even easier to maintain our vehicles. We used it for the first time this week. The techs on board, Alejandro and Bruce, and their high tech equipmen even easier to maintain our vehicles. We used it for the first time this week. The techs on board, Alejandro and Bruce, and their high tech equipment made fast work of our oil change and tire rotation. All right in our driveway. Great idea. Great job. More

Polite, professional staff. The property is small and the location is difficult to get to from only one side of the highway. The car wash was broken at the time I was there, so The property is small and the location is difficult to get to from only one side of the highway. The car wash was broken at the time I was there, so I did not get that benefit for my leased car that was in for a recall. But I am pleased with how my Mazda is running. More