We purchased a car just last week. The dealership took all precautions during Covid-19. We were extremely comfortable going into the showroom. It was a great experience. Very friendly and professional. We drove the car off the lot the same day. Highly recommend.
- dude of life
Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a “trust” in Irwin.
2 years later, I notice an odd leak and sensibly tow the car to the “trusted” Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and oil inside the engine quickly causing severe engine damage…WITHOUT ANY WARNING. Mazda/Dealers (ehem Irwin) have known the engineering flaw passing the risk to consumers.
My sensibility luckily saved the engine and Irwin service confirmed the pump failure pleasantly costing $3000 with no guarantees on the repair. While under diagnostics, I reached out to the sales team to purchase a new vehicle showing me Irwin’s true colors:
1. Irwin would not assist in paying off the “negative equity” of my loan due to the quoted ($3000) consumer repair cost. I find it hard to believe its would cost Irwin that much.
1. It also indicates Irwin’s knowledge of the problem and reluctance to reacquire a problematic vehicle (-which they happily sold to me)
2. Sales reps statements like, “I recommend customers service their car before the warranty expires”, is deflective making the consumer negligent. Did I mention my warranty expired by 9 days. While not directly Irwin’s fault, Honda provided service reminders before my warranty expired, whereas Irwin did not . Just saying.
Irwin blatantly sold me a vehicle with known engineering flaws deflecting blame on the consumer. Irwin’s inability to negotiate on the value of vehicle indicates the engineering flaw is a significant problem and/or they are solely into maximizing their profit margin. I never heard from the Irwin again.
Irwin's true colors reveal the stereotypical sleazy dealership tactics like preying on customer emotion and vulnerability; and only willing to go above and beyond when its in their best interest. My only vindication is Irwin lost out on 2 new sales instead of one.
"Putting the customer first"
We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sales and service staffs professional and responsive. Adam Goldin, who sold us all but our latest car (we thought he was off that day) and Michael Vaksman are excellent at their jobs. And I can't say enough good stuff about the service advisors and techs. Even the guys who wash your car. Best dealer we've ever dealt with. Proud to be a customer.
I came into the dealership multiple times to look at the cars, test drive, and ask questions. Adam was very helpful and knowledgeable and did not put any pressure on me to buy until I was ready.
I ended up with a Cx-5 grand touring and I am very happy with my decision!
"extremely knowledgeable and professional sales personnel"
all dealerships should strive to achieve the levels of professionalism and knowledge exhibited by Mazdas sales staff (Adam Goldin) and all those I came in contact with while purchasing the Mazda CX-5.
Compared to past car purchase experiences, this was by far the most pleasant and satisfying one.
Other Employees Tagged:
We have been coming to Irwin for over 17 years! They treat us like family, They offer a comfortable environment and Adam is SKILLED in all of the nuances on new car technology. Why Irwin.... It's simple - They are the best..