I had several awful experiences with Island Toyota, and
will never be returning. It started out with Kris, the sales manager in 2019. He lied to my face, and claimed he could not offer a better deal on a
will never be returning. It started out with Kris, the sales manager in 2019. He lied to my face, and claimed he could not offer a better deal on a car. Later the same day, I found the same car with an identical VIN for sale for $1200 less than Kris' "best deal" on Island Toyota's website. I returned to the dealership with the quote Chris had handed me the day before, with his handwriting on it, and a printout of the website offer, and asked him about why he had offered me such a high price as compared to their website. Kris claimed he had never met me before, 24 hours after sitting down with me and my wife, and having a conversation in their showroom. I presented to him the piece of paper he had given me, the day before, and he asked me "where did you get that?" Just breathtakingly amazing lack of awareness and honesty on Kris' part. Then, when I actually purchased a car from them, they took the floormats out and delivered my new car to me with no mats. Maybe to save a few bucks?
Next, over the course of two years, I have attempted to get my car serviced at Island Toyota 4 times. Over the course of those appointments, Island Toyota has wasted many hours of my time. This place simply never respected my schedule, or the fact that I was taking time off of work to get my car serviced. In my estimation, appointment times don't mean anything to the service department, and I have been told by three different employees, including the service manager, that "we are always overbooked," and "everybody waits." It all culminated with their VP and service manager trying to lure me back as a customer, only to completely fail to meet a reasonable expectation that my car be fixed at my appointment time. Their service manager got angry because I told him I was disappointed that I had to wait 40 minutes for my scheduled appointment after they swore they would do everything to try to make things right. Just remarkable incompetence.
Just stay away from this place. Terrible business, terrible customer service, and terrible lack of professionalism.