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Jack Phelan Chrysler Dodge Jeep RAM
Countryside, IL
1,687 Reviews
Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram - The Beloved Chicagoland Dealership
Whether you are planning an upgrade or if you are searching for your very first vehicle you have come to the right place. At Jack Phelan Chrysler Dodge Jeep Ram we believe that car buying should be fun, exciting and transparent. Everyone who walks through our front doors is treated like family, whether you are from Chicago, Skokie, Evanston, South Side, Hickory Hills, Park Ridge, Burr Ridge, Oak Lawn, Forest Park or just Illinois we will make certain that your shopping experience leaves you with a smile and feeling like royalty at an affordable, honest and transparent price.
Great Selection of Inventory, New and Used
Shopping for a new car can be a challenge, it’s a long term decision and between needs and wants it can be overwhelming and let’s face it nobody wants to wait to drive home in their new car. That is why at Jack Phelan Chrysler Dodge Jeep Ram we carefully analyze the market and order our vehicles accordingly so that we stock the most affordable Dodge Journeys and the most powerful Hellcat’s and SRT’s for those chasing a thrill. We have a large variety of used and certified pre-owned as well as multiple trims and colors of new vehicles. Come by and see for yourself why it takes us THREE LOTS to hold all of our inventory.
You’re Approved! Come on in!
Because Jack Phelan Chrysler Dodge Jeep Ram has been family owned and operated for decades we understand that finances are a sensitive topic. That is why whether you are a first time buyer, have some challenges with your credit or you are a financial guru we will gladly go over and explain any thing and everything about your financing options. From leases to taxes and fees we are all about transparency here at Jack Phelan Chrysler Dodge Jeep Ram Chrysler Dodge Jeep Ram. We also believe in second chances and redemption, and because of our managements combined experience of over 100 years we are confident that we can get you on the road in your new vehicle regardless of credit, at the very least we will fight for you :). For the best deal, the best price, the best treatment and honest and trasnparent financing come shop at Jack Phelan Chrysler Dodge Jeep Ram
Phelan Home Direct - Get Your Automotive PhD!
Welcome to the digital era: everyone is busy and online shopping is at its peak, so why not do the same for cars? Introducing the all new Phelan exclusive Phelan Home Direct Program (PhD for short). If you want to acquire your new mode of transportation without ever leaving your home or office now you can. At Jack Phelan Chrysler Dodge Jeep Ram we offer you the option of handling all of the negotiation over the phone and shipping or hand delivering the vehicle to your door so that you can save both time and money, especially since time is money. So skip the trip and be on the road with less than 30 minutes out of your day. If you are like many and want to test drive the vehicle prior and live within 30 miles of our dealership we do offer to bring a vehicle to your home or office for a test drive, again saving your time, because unlike most businesses we truly value it :).
Phelan Home Direct - Get Your Automotive PhD! "You Gotta See Jack"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,687 reviews
July 20, 2019
Process to slow but salesman very nice. The dealership was fine. My salesman Ryan was a very nice man and very informative. The problem with this dealership and just about all other dealers The dealership was fine. My salesman Ryan was a very nice man and very informative. The problem with this dealership and just about all other dealerships is the waiting period. Having to spend 6 hours at the dealership is not what anybody wants to do. I just wish all dealerships would work to hurry up this process. Once that period was over Ryan rode home with me to pick up my trade so I didn't have to bring it to them. That was very helpful to me. More
by Kim
Employees Worked With
Yesenia Cruz, Ryan Castaneda
July 20, 2019
Excellent Jose gave me a good deal on my new 2019 Dodge Charger... second car that Jose sales me and so far I am happy with this dealership Jose gave me a good deal on my new 2019 Dodge Charger... second car that Jose sales me and so far I am happy with this dealership More
by Nancy
Employees Worked With
Jorge Soria, Jose Solorzano
July 20, 2019
In and Out! Extremely quick, smooth and efficient process! If you are a BUSY business owner and in the market for a Promaster, give these guys a shot. Sebastian a Extremely quick, smooth and efficient process! If you are a BUSY business owner and in the market for a Promaster, give these guys a shot. Sebastian and Israel knocked it out of the park. Made the entire process trouble-free. Highly Recommended! More
by IMMBrian
Employees Worked With
Sebastian Nowak, Israel Flores
July 20, 2019
Renewed faith/mission Sale Person: Luis; Customer Service Rep: Jezabel; Sale Manager/ Financing: Seba & Jonathan demonstrated quality Teamwork to help small business get t Sale Person: Luis; Customer Service Rep: Jezabel; Sale Manager/ Financing: Seba & Jonathan demonstrated quality Teamwork to help small business get their start. In for this we will forever be grateful. After hearing No in MN, we turn our view to my home state IL. We found Seba, who gave us hope when we were ready to give up. The team was able to find us THREE approvals in the matter of hours. My trip home began!!!! GOD is good, and his Angels in this team allow us strengthen our faith, mission. Once again, this team was Awesome!!! A&S Xpress Thank you all. More
by shielikasmith
Employees Worked With
Jezabel, Sebastian Nowak, Jonathan Castellanos, Luis Villanueva
July 19, 2019
Ignorant service manager Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mi Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mike gave no updates on the first day I left my vehicle. I would call and the response was the same “your vehicle is next or the tech is not here”. On the third day I called every two hours for an update and was told they will give me a loaner then got the call it was ready. one thing was not fixed because it was not “covered under warranty” on a 2018 with 25,693 miles because apparently warranty doesn’t cover something I myself “did”. Requested to see my vehicle and for them to show me the problem I was able to see that what they said was broken was not but they wanted to charge me to fix it because they claim it was broken. They said if they take it apart and its not broken they won’t charge. Spoke to the manager Rick Hiller who was rude and would not let me talk. He did all the talking and listened very little to what we had to say. He was raising his voice at me instead of trying to talk and give great customer service. I asked him to walk with me so I can show him that what they said was broken was not and he would not even bend over to take a look and was just saying “if we take it apart and there broken you are paying us, deal?” I said there not broken look in there but he was just rude and ignoring us. He said we were just trying to get something free from them. I have never felt so humiliated by a “professional” I hope Chrysler sees what kind of management they have running their dealers. I DO NOT recommend Jack Phelan Chrysler Dodge RAM of countryside to anyone this place is a joke. More
by maritza123
July 18, 2019
Car deal bait and switch Deal was made with Angelo and supposedly they sold the wrong car to me. Not once but twice! Sound fishy it definitely was. Don’t walk but RUN away fr Deal was made with Angelo and supposedly they sold the wrong car to me. Not once but twice! Sound fishy it definitely was. Don’t walk but RUN away from this dealership. More
by Dana
Employees Worked With
Angelo Salgado
July 18, 2019
Amazing Absolutely amazing! Jose was soo kind and honest! From the minute I walked in the door I was greeted with compassion! He listened to my needs! Nico to Absolutely amazing! Jose was soo kind and honest! From the minute I walked in the door I was greeted with compassion! He listened to my needs! Nico took me on a test drive and was very helpful in explaining the features of this jeep. Will definitely recommend Jose to everyone!!! Thank you Jose and Jack Phalen dealership! More
by Mrodriguez5492
Employees Worked With
Jose Solorzano
July 17, 2019
Excellent experience. Would buy from here again. Bought a beautiful Pacifica that fits all our needs. Was very impressed with staff and sales people. Highly recommended Bought a beautiful Pacifica that fits all our needs. Was very impressed with staff and sales people. Highly recommended More
by Juano
July 16, 2019
Painless Jose was great. Felt like a real straight shooter who listened to what I was wanting. Didnt try to steer me away from what I was gravitating towards. Jose was great. Felt like a real straight shooter who listened to what I was wanting. Didnt try to steer me away from what I was gravitating towards. No run-around and prioritized time. More
by DanielleHoffer
Employees Worked With
Jose Solorzano
July 16, 2019
Flat tire Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purcha Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purchasing my new car. The fact that I was on my way to my grandmother's funeral did not seem to put any rush on the order and as of 24 hours later, they still have my car. Terrible customer service! Would not recommend bringing my car to this service center to anyone. More
by Msthay
