Jack Phelan Chrysler Dodge Jeep RAM - Service Center

Rick works hard to satisfy his customers Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job well.. More

Horrible Service Had a noon appointment for an oil change (prepaid at time of vehicle purchase) and was told by service writer Sean that they were backed up for 1.5-2. Had a noon appointment for an oil change (prepaid at time of vehicle purchase) and was told by service writer Sean that they were backed up for 1.5-2.0 hours due to taking people without appointments first. V disappointed and slightly frustrated to say the least. More

Great The service writer Brian was absolutely one of the best very honest,helpful and showed concern of my issue we need more people like him in this world! The service writer Brian was absolutely one of the best very honest,helpful and showed concern of my issue we need more people like him in this world! Thanks Brian much appreciated. More

Terrible Better find another Mopar Dealer location. Made an appointment with Scott Sopko a week ahead. Arrived on time just to find out that they're under cons Better find another Mopar Dealer location. Made an appointment with Scott Sopko a week ahead. Arrived on time just to find out that they're under construction, I mean a completely dealership overhaul and don't have a power for a day or so at all. I was promised to pull my truck into the shop a little bit later the same day. Guess what? 2 days passed, Scott is calling me that my truck is not being repaired yet and maybe it will take another while. I was afraid to leave my truck in a construction zone at the first place, but hey, if they made an appointment, that means they know what they're doing. Wrong! They don't care about their customers at all! All they offered to me is to take my truck back unrepaired and wrote on the invoice that I didn't make an appointment (Isn't ridiculous? I did wait for a week to get my truck in and that's what I got?). Appointment could be cancelled and 2 days, 4 trips with one car and 2 more with my truck could be saved, not to mention all the mud and construction debris on my pampered truck. No excuse! More

Amazing Service My car was done in one day, they called right when it was done. John was very attentive and helpful. Will definitely be going back! My car was done in one day, they called right when it was done. John was very attentive and helpful. Will definitely be going back! More

Replaced rear view camera The service was prompt and complete. "Big John" was professional, courteous, and helpful. He was able to identify the problem and kept me up-to-date o The service was prompt and complete. "Big John" was professional, courteous, and helpful. He was able to identify the problem and kept me up-to-date on the cost and time of repairs. More

Very pleased customer I have been buying cars for about twenty five years, after my visit at Jack Phelan I realized Svet is the person all dealership should pattern them af I have been buying cars for about twenty five years, after my visit at Jack Phelan I realized Svet is the person all dealership should pattern them after, he not only sold me one car we got two and after the sale was completed he is still giving me attention, he's the best. This dealership is tops, and I'm telling all my friends and family. More

service department is the best the staff here is always helpful and friendly. Brian and Scott are always helpful and take extra care of my vehicles to see that everything i the staff here is always helpful and friendly. Brian and Scott are always helpful and take extra care of my vehicles to see that everything is done right no matter what the problem is. they help keep my 2012 Avenger and a 2000 Dakota on the road and in the pink. More

Customer Service I have a 2014 Jeep Grand Cherokee that I purchased at Crystal Lake Dodge Jeep Ram. At 8k miles I was unable to shift my car out of park and the servic I have a 2014 Jeep Grand Cherokee that I purchased at Crystal Lake Dodge Jeep Ram. At 8k miles I was unable to shift my car out of park and the service department (Crystal Lake) sent me away assuring me the issue had been fixed. 24 hours later my car was having the same issue. I was recommended by a family friend to contact Jack Phelan- I did indeed do that and am so glad I did. After notifying the dealer of this issue, my car was picked up and towed to the dealership within 40 minutes. A car was delivered to my house for my use while I waited for my vehicle to be serviced. The service department notified me within 30 minutes of them having my car to report that I was in need of a new transmission. The level of customer service that I received was more than exceptional. I will be purchasing my next Jeep from Jack Phelan. More