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Jackie Cooper Imports - Service Center

Tulsa, OK

4.7
448 Reviews
Call Service Center (918) 615-2185

448 Reviews of Jackie Cooper Imports - Service Center

Sort by
December 07, 2022

Every time the people are prompt, explain fully, call for follow-up and deliver my car clean and in top condition. What else can they do? More

by dwolfard918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Taylor
Report | Print
Dec 08, 2022 -

Jackie Cooper Imports responded

Hi dwolfard918, We appreciate your 5-star review. We are delighted to hear our service team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 07, 2022

They are courteous, quick, & accommodating. I can always expect excellent service. They have my business for life. More

by RHONDA.CASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Taylor
Report | Print
Dec 08, 2022 -

Jackie Cooper Imports responded

Hi RHONDA.CASEY, Thank you for your 5-star review. We are delighted to hear your service was excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 07, 2022

Best dealership in Tulsa. No pressure to make purchase. They are honest and after sales customer care is top notch. They keep their word and always have prompt follow up on a More

by justjoel73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Knotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey Ferira
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Dec 08, 2022 -

Jackie Cooper Imports responded

Hi justjoel73, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 06, 2022

Left a bolt loose when update the car. The car was shaking a bit in slower traffic then we lost control at high-speed on the highway and almost got into an accident. They couldn't check it More

by KJNGUYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Grunhof
Report | Print
Dec 07, 2022 -

Jackie Cooper Imports responded

KJNGUYE, we apologize that your service experience wasn't truly exceptional. We take feedback seriously and want to address it promptly. We are looking into why the recall work your vehicle received allowed for this to happen. We are taking steps to make sure it is remedied immediately. If you have any further questions, we encourage you to call Denny Martin, our Mercedes-Benz service manager, at 918-249-9393.

Helpful
December 05, 2022

Service and people are excellent. Prices are cost prohibitive and somewhat offensive, especially labor rates and charge for diagnostic services. More

by Bferrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Grunhof
Report | Print
Dec 05, 2022 -

Bferrell responded

Service and people are excellent. Prices are cost prohibitive and somewhat offensive, especially labor rates and charge for diagnostic services.

Dec 05, 2022 -

Jackie Cooper Imports responded

Bferrell, we appreciate your kind words about our service and our people! We are proud of our staff and the exceptional experience they deliver to our clientele. We are sorry to hear about your displeasure with our pricing, however. As a certified Mercedes-Benz repair facility, our pricing is commiserate with the industry standard for manufacturer-trained and master certified professionals. We assure our customers that we are up to date on the latest technology, software, and training as our vehicles continue to evolve in sophistication and design. Our service is deserving of the brand you love--we hope that you continue to choose the best when it comes to your vehicle. If you would like more information concerning the training our technicians continue to receive, I am more than happy to have our Service Manager reach out to you at a time convenient for your schedule. Have a blessed day!

Helpful
December 05, 2022

I always receive professional and efficient service at Jackie Cooper. I am always satisfied with the service and my advisor, Connie. More

by vmwilson98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
Report | Print
Dec 06, 2022 -

Jackie Cooper Imports responded

Hi vmwilson98, We appreciate your 5-star review. We are glad to hear Connie was excellent with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 05, 2022

Connie Harrill did a great job, as usual She is always friendly, courteous, and knowledgeable More

by BODYBYBRENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Harrill
Report | Print
Dec 06, 2022 -

Jackie Cooper Imports responded

Hi BODYBYBRENTON, Thank you for your 5-star review. We are glad to hear Connie was excellent during your visit. Thank you for choosing Jackie Cooper Imports for all your vehicle needs. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 05, 2022

You guys are ALWAYS the best! I LOVE working with everyone at Jackie Cooper Imports! More

by MICHELLERAGSDALE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TW Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Jackie Cooper Imports responded

HI MICHELLERAGSDALE76, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 05, 2022

Our Mercedes Service A was done very well and in a timely manner. Service manager was very helpful More

by Keeney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TW Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi Keeney, We appreciate your 5-star review. We are delighted to hear our team was excellent during your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
December 04, 2022

I appreciate the loaner car when mines in the shop. Staff is always kind. That’s it More

by shanscott128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with any of those departments.
Report | Print
Dec 05, 2022 -

Jackie Cooper Imports responded

Hi shanscott128, Thank you for taking the time to write to us. We are delighted to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Helpful
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