Jackson Acura

We did a great job servicing my car. The weight was not too long. Everything just went as planned. Appreciate all their good work. The weight was not too long. Everything just went as planned. Appreciate all their good work. More

Yvonne and Jackson Acura have been great. They always get me in and out of the service department as quickly as possible. I highly recommend them! They always get me in and out of the service department as quickly as possible. I highly recommend them! More

Visited Jackson Acura dealership for the 2-year complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a brea complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a break-in oil change on my Acura at around 3,500 miles and had zero problems doing so. I consider myself sufficiently capable when it comes to basic maintenance jobs and have done oil changes, brakes, tire rotations, spark plugs, etc on multiple cars for 5+ years with no problems. It was last serviced by the dealer in May 2025 for an oil change and tire rotation. My 2-year complimentary service expired in July, and I attempted to change my oil November 2025. It was evident the service tech that worked on the car in May had overtightened and stripped the two screws at the rear of the metal undertray. Additionally, the front two screws of the undertray were completely missing - my theory is the tech overtightened the rear screws to secure the tray properly since they failed to reinstall the front screws. After noticing this, I call and leave two separate voicemails to the service advisor and service manager. A call back was never received and a couple days later I speak to someone else to tell me to bring the vehicle in. I get to the dealer and explain the problem to the service advisor. I was questioned whether I had the skills or tools to do the work myself and was accused of not knowing what to do. I certainly wouldn't consider this an appropriate way to handle a customer's dissatisfaction or complaint. They reluctantly take my car back for a complimentary oil change and were able to remove the stripped screws and replace them with new ones. However, I had to request replacements for the two missing front screws. The advisor stated that "we don't usually go and replace missing hardware because it can be costly and add up." Bare in mind, this dealer was the last to touch the vehicle (2024 with only 8,200 miles) where it is very rare and unlikely for hardware to be missing. More

I just bought a new Acura Integra at Jackson Acura and the process was wonderful. Chege Maina and Michael Cunningham were absolute professionals who treated me with great respect. The entire process wa the process was wonderful. Chege Maina and Michael Cunningham were absolute professionals who treated me with great respect. The entire process was conducted with ease, from the test drive right down to the finance office. No stress, no games—just great service. I highly recommend asking for Chege if you stop by! More

Seamless experience buying my Integra with Chege and Michael I recently purchased a new Acura Integra from Jackson Acura, and I honestly couldn't be happier with the experience. Car buying can often Michael I recently purchased a new Acura Integra from Jackson Acura, and I honestly couldn't be happier with the experience. Car buying can often feel stressful, but the team here made it completely seamless and actually enjoyable. I want to give a huge shout-out to my salesman, Chege Maina. He was incredibly knowledgeable, patient, and truly listened to what I was looking for without any high-pressure tactics. Michael Cunningham was also fantastic to work with and ensured everything went smoothly from start to finish. The finance team deserves a mention as well for making the paperwork process quick and easy to understand. If you are looking for a new vehicle, I highly recommend going to see Chege and Michael at Jackson Acura. I love my new Integra! More

It felt like home. Very welcoming Every one was veery professional and the facility was very clean. Very welcoming Every one was veery professional and the facility was very clean. More

The service was great . . no complaints. I think this 15 words things is a terrible idea. . no complaints. I think this 15 words things is a terrible idea. More

Jackson Acura was the absolute best from my salesperson Anzor to the Finance Manager Joey. My transaction was easy and transparent. 10/10 recommend this dealership. Ms. T Gore Anzor to the Finance Manager Joey. My transaction was easy and transparent. 10/10 recommend this dealership. Ms. T Gore More

Overall it was great experience, good communications, transparency and flexibility to answer my questions and concerns. transparency and flexibility to answer my questions and concerns. More

Much better service in getting my car in for the recall. I waited months only to be told I was going to be scheduled in September when I had other service but no follow up. I had trouble with it cutting off I waited months only to be told I was going to be scheduled in September when I had other service but no follow up. I had trouble with it cutting off and Cody fit me in . More