Back

Jackson Acura - Service Center

Roswell, GA

4.7
5,158 Reviews

5,158 Reviews of Jackson Acura - Service Center

Sort by
September 07, 2021

Had the car serviced (oil change and tire rotation). Spent the next day cleaning their greasy fingerprints off my light colored interior. This is a really disappointing level of customer care. More

by KMJACOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Hilden
Sep 17, 2021 -

Jackson Acura responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. We'd be happy to fully clean your vehicle for you if you you're willing to come back in to our service department.

September 06, 2021

Jackson Acura staff are pleasant to work with. Very helpful and understanding with the little issues. They make you feel relaxed and at home. Welcomed. More

by tmblakey
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Flauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Flauter
Sep 07, 2021 -

Jackson Acura responded

Thank you for taking the time to leave this 5-star rating!

September 03, 2021

We have been customers of Jackson for over 10 years and gave always been impressed with service and all of their , especially nick Covino our service Mgr. More

by CBENNETT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

September 03, 2021

Final service is more than oil change service quite. Didn’t mention about price for shop item initially . I wouldn’t recommend to any other folks More

by pradeep48737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Jackson Acura responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.

September 03, 2021

They did a very good job of servicing my 2018 MDX. I was waiting for a part and thankfully it came in much sooner than expected. More

by kanhow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 07, 2021 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 02, 2021

The service advisor was extremely friendly when I arrived at the dealership. The waiting room was clean, brightly lit, and had everything I needed to work remotely. More

by john.cantor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 07, 2021 -

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

September 02, 2021

The team was knowledgeable and courteous. Every aspect of the experience was flawless. They worked within the time frame quoted me. They provided a nice atmosphere for me to wait as well. More

by CONNIERUNYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 01, 2021

Thanks again to Nick for taking great care of our car again! We are always in good hands when it’s time for our service! More

by jacjac4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

August 31, 2021

Customer service service is always exceptional. I appreciate how clean my car was once delivered. I always feel like a valued customer. Keep up the outstanding work!! More

by cbonita83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 02, 2021 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2021

Very impressed with service from beginning to end. My rep was excellent. I’m so appreciative of the Lyft ride home and return of my car. That allowed me to miss less time from work. Thank you so much!! One o More

by jkay0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 02, 2021 -

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

...
197
...