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Jackson Acura - Service Center

Roswell, GA

4.7
5,067 Reviews

5,067 Reviews of Jackson Acura - Service Center

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November 19, 2020

This is the BEST place to have your car serviced. Yvonne is the absolute friendliness person to deal with. Thank you. Express service really worked for me More

by cheriblair1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Jackson Acura responded

Thank you, Cheri, for leaving this 5-star review!

November 19, 2020

Yvonne Russell is a very good service department associate. She is customer focused, listens well to clearly understand problems, communicates well, and is mindful of her customer's valuable time. More

by fgblynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2020

I came in for a A13 service and was very pleased on how quickly it was turned around. I was able to sit in my own personal office and get my work done in peace and quiet while my car was being worked on. More

by kimberly07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Kendall Parks
Nov 18, 2020 -

Jackson Acura responded

Thank you, Kimberly, for leaving this positive review!

November 18, 2020

Took great care of my warranty issue and was quick. Yvonne was informative and cared about giving me the info I needed if the problem recurs More

by bblittlefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Jackson Acura responded

Thank you for leaving this 5-star review for Yvonne!

November 18, 2020

The reason y’all didn’t get 5 stars is because you are so darned expensive! And it is also annoying to make us use a minimum of 25 words i our review. What’s up with that? 🤷‍♂️ More

by jlauterbach1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Jackson Acura responded

Thank you for leaving this honest review --our service department does our research in order to stay competitive regrading prices to other local dealers!

November 17, 2020

Excellent service - helped me with a shuttle ride to and from and service completed accurately and promptly. Product covered under warranty so there was no charge. More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Jackson Acura responded

Thank you, Doug, for leaving this 5-star review!

November 17, 2020

Jackson Acura service was fast and efficient. Had my oil changed, tires rotated, complete vehicle inspection, and verified no open recalls on my vehicle in ~90 minutes. I was very pleased. More

by tsoroe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Jackson Acura responded

Thank you for leaving this 5-sytar review for our service department!

November 16, 2020

Went in for A1 service. I continue to go to this location for service as it is always a good experience and nice waiting area. They have kept my ten year old car running well. More

by jgc-jgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Jackson Acura responded

Thank you for taking the time to leave this 5-star review for our service department!

November 14, 2020

The dealership was wonderful! They offer coffee, tea, snacks and a mini fridge with mini water bottles & sodas. Very clean inside and out. The game changer was the fact that they have 3 separate small wo More

by kmaloney011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Jackson Acura responded

Thank you for your business and this 5-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

November 12, 2020

Consistently fails to reset maintenance minder, showing lack of accuracy. Also service advisors not inclined to return phone calls This location used to be better More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Crossen
Nov 17, 2020 -

Jackson Acura responded

Taylor, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to our Service Manager.

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