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Jackson Acura - Service Center

Roswell, GA

4.8
5,065 Reviews

5,065 Reviews of Jackson Acura - Service Center

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October 19, 2020

A twenty five word minimum? Are you serious? I’m doing you a favor by taking this survey and you make me type twenty five words? Stupid. More

by apgt60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Oct 23, 2020 -

Jackson Acura responded

Thank you for leaving this positive review!

October 19, 2020

Yvonne is a great service consultant. She is personable and a good communicator and made sure I understood the work being performed. I also appreciated the ability to use your work space to get stuff done More

by William777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Jackson Acura responded

Thank you, William, for leaving Yvonne this 5-star review!

October 17, 2020

Good service as usual. It was a ling wait while my car went in for a diagnostic but the waiting area is very comfortable. My service advisor was friendly and kind. More

by leena.chugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Jackson Acura responded

Thank you for leaving this positive review!

October 15, 2020

Yvonne always takes great care of me and my MDX. Service was efficient and completed in less than an hour. The waiting area was super clean when I arrived and was cleaned twice during my 45 minute stay, More

by candace.bush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Jackson Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jackson Acura.

October 15, 2020

Yvonne is the best! She’s always done a great job. Very appreciative for what she’s been able to help me focus on regarding my car. More

by dlbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Jackson Acura responded

It's great to hear that Yvonne and our service team delivered such a positive experience! Thank you for choosing Jackson Acura!

October 14, 2020

The team at Jackson Acura is very professional and highly capable. I will be doing business with them again. Everything I have asked them to do they have done. More

by Davis.family.financial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Crossen, Kendall Parks
Oct 15, 2020 -

Jackson Acura responded

Thank you, Davis Family, for taking the time to share your feedback with us! We work hard to make sure our guests have an extraordinary experience!

October 14, 2020

The service personnel were friendly and informative and explained what I needed and why. I also had another question not related to the service and they were very helpful. More

by ycreavalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Oct 15, 2020 -

Jackson Acura responded

Thank you for leaving this 5-star review for our service department!

October 13, 2020

They did a great job and are very professional. They finished in a timely manner. We will be back for future services! Nick in service is great! More

by dculhane8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Humphrey
Oct 15, 2020 -

Jackson Acura responded

Thank you for leaving this 5-star review for Nick and our service department!

October 12, 2020

We called with no appointment. Once we explained our issue we were connected to a service provider.Pat truly cared about our dilemma. He made time for us and resolved our issue on a timely fashion. Than More

by amallamace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Oct 15, 2020 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

October 12, 2020

All efforts to EXTRACT maximum money from customer. All efforts to EXTRACT maximum money from customer. Thier goal clearly indicates to robbed customer. No explanation from service representative and h More

by bpatel1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Jackson Acura responded

Thank you for bringing this problem to our attention. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss this situation further.

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