Jackson Acura - Service Center

From the greeting to the service completion, I was kept update by Yvonne, the service rep. Professional and knowledgeable. Comfortable service wait area. Well done. update by Yvonne, the service rep. Professional and knowledgeable. Comfortable service wait area. Well done. More

I absolutely love this dealership! It’s always clean and pristine. They clean my vehicle inside and out after every service. Nick Covino is the best. pristine. They clean my vehicle inside and out after every service. Nick Covino is the best. More

Service was great. I arrived at 8 am and as soon as I stopped my vehicle someone was there to great me. While I was waiting i was offered water and coffee and snacks. My service was done quickly, they ev stopped my vehicle someone was there to great me. While I was waiting i was offered water and coffee and snacks. My service was done quickly, they even did an inspection of vehicle and told me I needed new wiper blades. My service advisor was great and was there to answer all my questions. What I liked this time around is that they made sure to clean the car and make sure it was safe for me. That is something that is needed in today's times of Coronavirus-19. More

I really enjoyed my visit to Jackson Acura. I received friendly service from the moment I arrived until I left. I like that I was able to see the work being done to my car thru the windows in the waiting friendly service from the moment I arrived until I left. I like that I was able to see the work being done to my car thru the windows in the waiting area. Highly recommend this dealership. Fast service and friendly staff. More

Kendall was great. Everything was on time, from initial appointment to completion of the service. He even had the technician take care of something else that he noticed. appointment to completion of the service. He even had the technician take care of something else that he noticed. More

Maintenance I am an older woman very concerned about safety measures being taken during the pandemic. I had called the service department at Jackson prior to my I am an older woman very concerned about safety measures being taken during the pandemic. I had called the service department at Jackson prior to my visit to make an appointment for my service. I was told they do not make appointments for maintenance work. I then asked if there was an area outside that I could sit and wait while the work was done on my car. I was assured that there was. Upon arriving at Jackson, I learned that the only seating that was available was the waiting area inside the showroom. Of course it was crowded and I refuse to sit in an area with so many people during this Covid crisis. I ended up sitting on a curb in the parking lot for an hour and a half while my car was serviced. After paying I asked if the car had been sanitized and was told that the steering wheel had been wrapped and that there were coverings on the floor. However neither were present when my car was driven up for pickup and the man driving it was NOT wearing a mask and did not have gloves on. Upon my request the service greeter took a rag with disinfectant on it an it and wiped down the doors and steering wheel. Given the current situation this should be STANDARD procedure for every customer. More

Exeptional customer experience throughout entire dealership. Every one from Sales to Service has always gone the extra mile to ensure complete satisfaction and instill trust. dealership. Every one from Sales to Service has always gone the extra mile to ensure complete satisfaction and instill trust. More

Excellent Customer Service Great customer service and promptness. In and out in 1 hour! This is our 3rd MDX and we have have enjoyed this vehicle and working with Jackson Acura. Great customer service and promptness. In and out in 1 hour! This is our 3rd MDX and we have have enjoyed this vehicle and working with Jackson Acura. More

Prompt and courteous service. I felt safe with all employees wearing masks. Service was completed quickly and communication was clearly given over the phone when my vehicle was re I felt safe with all employees wearing masks. Service was completed quickly and communication was clearly given over the phone when my vehicle was ready. Check out was quick and easy. More

As in the past have always been treated well with As in the past have always been treated well with courtesy respect and efficiency of service. I appreciate the honesty as to what is needed and gener As in the past have always been treated well with courtesy respect and efficiency of service. I appreciate the honesty as to what is needed and generally fair pricing. More