Jackson Acura - Service Center

I enjoyed my experience at the dealership everyone was friendly and nice. I even made a new friend by the name of Robin. Yvonne was wonderful and took excellent care of me. friendly and nice. I even made a new friend by the name of Robin. Yvonne was wonderful and took excellent care of me. More

Great service and awesome service advisor (Nick Covino) Work is always done right. Nick is very professional and service oriented. Trust the service department. I have taken my car to other service compa Work is always done right. Nick is very professional and service oriented. Trust the service department. I have taken my car to other service companies, but have had bad service and many mistakes were made. I trust Jackson Acura and Nick. More

I have been going to Jackson Acura for years and years. Always love working with Nick. Everyone is friendly and gets the job done quickly. Always love working with Nick. Everyone is friendly and gets the job done quickly. More

Great response time, solid customer experience and friendly Honest staff. Car was serviced On time, well priced, and very proactive communication about my SUV. Highly recommend. friendly Honest staff. Car was serviced On time, well priced, and very proactive communication about my SUV. Highly recommend. More

Routine oil change and tire rotation I took my car to Jackson Acura for a routine oil change and tire rotation. Nick was very helpful and the service was performed very quickly. I'll defi I took my car to Jackson Acura for a routine oil change and tire rotation. Nick was very helpful and the service was performed very quickly. I'll definitely bring my car back for future service. More

Yvonne is the best. She will be my advisor from now on.she was super nice and was willing to fight for me even if she had to do way more than necessary. on.she was super nice and was willing to fight for me even if she had to do way more than necessary. More

Couldn’t have been better... except that there was no one to greet me when I pulled my car in to be serviced. I had to go inside & find someone since there was no one at the desk. But found Yvonne & she was to greet me when I pulled my car in to be serviced. I had to go inside & find someone since there was no one at the desk. But found Yvonne & she was great. RB1 service was dine very timely & Yvonne met with me & went over everything before & after service. Was not charged for service I did not need. More

Yvonne was awesome! From the time I got there she was extremely helpful and proficient processing my vehicle for service, it was such a pleasure extremely helpful and proficient processing my vehicle for service, it was such a pleasure More

Return client and repeat buyer at Jackson Acura. Today's visit to Jackson Acura was preventative in nature. As with every touchpoint, they made my time pleasant. I was able to work while my car was Today's visit to Jackson Acura was preventative in nature. As with every touchpoint, they made my time pleasant. I was able to work while my car was serviced. Great area to work and enjoy a cup of coffee in one of their conference rooms. More

Poor experience I had to unfortunately deal with Nick Covino in service on today regarding a TSB, tire change, and battery replacement on my 2016 ILX. He had a negati I had to unfortunately deal with Nick Covino in service on today regarding a TSB, tire change, and battery replacement on my 2016 ILX. He had a negative demeanor starting off towards me I believe for being an informed consumer and asking questions. As I waited I overheard his interactions with other customers and co workers, it was positive but with me he seemed very upset for no reason. He also told me once the car was completed to "get out of here". I do understand that there are times when a customer may be ignorant and ask questions since I am in the service industry as well, but it is your job to keep your composure to make sure they have an overall positive experience and Nick failed miserably. I'm disappointed with this dealership and have contacted Acura Client relations. More