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Jackson Acura - Service Center

Roswell, GA

4.8
5,075 Reviews

5,075 Reviews of Jackson Acura - Service Center

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January 17, 2020

I have been using Jackson Acura for years to service my TL/TLX vehicles. Yvonne has been my service advisor several times. She Is very knowledgeable and very helpful to work with. I appreciate her effo More

by gary
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Jackson Acura responded

Gary, thank you for leaving this 5-star review for Yvonne!

January 17, 2020

Well served me. Comms good..rapport and trust built. Confident in fair and reasonable estimates. Nick always meets our needs foe a quality service event More

by Richard
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Jackson Acura responded

Richard, thank you for this five star review!

January 17, 2020

We have been working with Jackson Acura for over 10 years bought two cars and always had them serviced there. The customer dedication of this company is outstanding More

by Penny
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimbol Jardin
Jan 17, 2020 -

Jackson Acura responded

Thank you for this 5-star review!

January 16, 2020

Grateful for Yvonne and hard work of technicians Our service manager, Yvonne, handled the problem with my car quickly, efficiently and sympathetically.It was a "tech" problem that they worked on dili More

by godspeedkja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Jackson Acura responded

Thank you for taking the time to leave this five star review for Yvonne!

January 16, 2020

Very good service All I needed was an oil change and that was done in good time. Nick took the time to review the current maintenance status on my vehicle, which helps More

by MDX Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Jackson Acura responded

Thank you for leaving this positive review!

January 16, 2020

Very customer service focused! Very timely with service and repairs. Knowledgeable and goes above and beyond. Keeps customer abreast of progress while in the service department. More

by heard4444
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Jackson Acura responded

Thank you for leaving this wonderful five star review for our service department!

January 16, 2020

Always a fabulous service. The service was very fast and the team treats you with a lot of respect and value to the customer. I love Jackson Acura. Customer for Life More

by Vroom
Recommend Dealer
Yes
Employees Worked With
Jimbol Jardin
Jan 16, 2020 -

Jackson Acura responded

Thank you for this 5-star review!

January 16, 2020

Thank You I am pleased with the service that the team offered. The service was exceptionally fast for my walk-in visit. The team took the time to complete the More

by DSteph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittiany Byas
Jan 17, 2020 -

Jackson Acura responded

Thank you for this positive review!

January 16, 2020

In-Warranty Maintenance Service Pat didn't take the right notes while submitting my mdx for express service. He charged me for tire rotation when i had explicitly declined it as i wa More

by Acuramdx16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Crossen
Jan 27, 2020 -

Jackson Acura responded

Ma'am, after speaking to Pat, I realized this was a simple miscommunication on a busy Saturday. If you would like to be reimbursed for the service you did not want, please call Pat and let him know.

January 16, 2020

165K service The service was excellent as always. I have been getting my car services at Jackson Acura for the last 12 years. I was hoping that Jackson Acura wou More

by Loyal Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Crossen
Jan 17, 2020 -

Jackson Acura responded

Thank you for being such a loyal customer. We do offer a loyalty program for service customers, please give us call if you'd like to know more about this program!

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