Jackson Acura - Service Center

Slow service I came in for an oil change and 4 new tires. Again, it was not a pleasant experience. When I made the appointment a week ahead of time, Jackson Acura I came in for an oil change and 4 new tires. Again, it was not a pleasant experience. When I made the appointment a week ahead of time, Jackson Acura was supposed to get back to me with a tire quote. A week went by and I did not hear from them. I arrived at 7:20 am for a 7:30 am appointment and it took until 8:00 am before I met with my service advisor. I did not leave the dealer until 10:20 am. It should not take 3.5 hours for an oil change and 4 new tires when you are the first appointment of the day. Also, we have had a very odd experience the last 2 times that we have taken our car in for service. Both times all the quarters were removed from the coin tray. Not sure why they keep taking our quarters but we will make sure the car is cleaned out if I end up taking the car there again. More

Oil change and some warranty work Excellent visit to Jackson Acura. Yvonne Russell did a great job managing the process. I came in for a basic oil change and some squeaky brake pads wh Excellent visit to Jackson Acura. Yvonne Russell did a great job managing the process. I came in for a basic oil change and some squeaky brake pads which were replaced with no questions or problems. Comfortable waiting area where I could get some work done while the work was getting done on my car. More

Recall Repair Just had recall issue repaired, no cost. Several other needed services were identified during the inspection but they were not pushy at all when I de Just had recall issue repaired, no cost. Several other needed services were identified during the inspection but they were not pushy at all when I declined to address them during that visit. More

Great experience with Jackson Acura and Nick Covino. Always a pleasure to deal with Nick and his team at Jackson Acura. Thank you for making this so convenient and easy to deal with when my care needs to Always a pleasure to deal with Nick and his team at Jackson Acura. Thank you for making this so convenient and easy to deal with when my care needs to be serviced. More

Front brakes and axils seals Nic is a very knowledgeable service manager! He is highly professional and helpful. He gets me in fast, had a loaner car saved for me and got me off t Nic is a very knowledgeable service manager! He is highly professional and helpful. He gets me in fast, had a loaner car saved for me and got me off to work in minutes. Service was done quickly and all in a half day. The car was clean and ready to drive when returned to me. Excellent service center!! More

Same Great Service as Usual Great Service as usual, I have been coming here for over 15 years and the service has been consistently great! All the service people are great and fr Great Service as usual, I have been coming here for over 15 years and the service has been consistently great! All the service people are great and friendly. Nice atmosphere and privacy to work remotely while walking on your vehicle. More

Jackson Acura Service Review Great service- very accommodating. I was a walk-in and it was busy for the holidays. They got me in and out in about an hour for my B1 service. I Great service- very accommodating. I was a walk-in and it was busy for the holidays. They got me in and out in about an hour for my B1 service. I don’t know who is in charge of this, but the chairs in the waiting area are absolutely gross to see or even sit on. I have OCD and the stains on the chairs do not represent the dealership well. It’s been like that every visit. Leather chairs are better to wipe down and better for hygiene. More

Thank you! Fantastic friendly service by Yvonne, best of the best in my years of owning Acura vehicles. And the technicians did a fantastic job with the installa Fantastic friendly service by Yvonne, best of the best in my years of owning Acura vehicles. And the technicians did a fantastic job with the installation of new rear shocks on our used 2007 RDX. Feels like a new car! More

Wonderful Experience at Jackson Acura I am on my 4th vehicle from Jackson Acura. The customer experience is top notch every time I go. The service department is great and the service advis I am on my 4th vehicle from Jackson Acura. The customer experience is top notch every time I go. The service department is great and the service advisors are prompt and professional. More

Noise while driving I took my car to the dealership because it was making a weird noise while driving. It was Fixed in a timely manner and they also washed my car I took my car to the dealership because it was making a weird noise while driving. It was Fixed in a timely manner and they also washed my car More