Jackson Acura - Service Center

Helpful and considerate Had 25k service this week on my 2019 rdx. We are very busy lately, planning a move to a new home still under renovations during this holiday season. Had 25k service this week on my 2019 rdx. We are very busy lately, planning a move to a new home still under renovations during this holiday season. Little crazy! Was disappointed when a loaner vehicle that Brittiany thought would be available actually was not - but she had already removed the hindrance by order a ride to my office for me and having a service drop my car off at work. So less back and forth! More

Needed diagnostic on strange noise I had a three-year service plan I took out when I bought my vehicle. Good service, timely alerts to any other needed repairs. I had dealt mostly with I had a three-year service plan I took out when I bought my vehicle. Good service, timely alerts to any other needed repairs. I had dealt mostly with Brittany Byas, who is always helpful, professional, and does her best to speed things along, explain in laymen's terms, and NEVER makes me feel like I'm being rushed or wasting her time. That said, I asked to have my service contract renewed, or a new one initiated, when my old SP expired, and dealt with another woman (Brittany not available on that occasion) who was cordial but curt, didn't do anything to help me other than give me a phone number to ACURA to call. When I did that, that person said the dealership should not be giving out their number, I would have to go back to Jackson to resolve my issue, etc. Total runaround. I was told, "Someone will get back to you about this," but no one ever did! That was shameful, and is why I only gave four stars out of five. More

Yvonne is Exceptional. This Acura Dealership has become my go to for all concerns relating to my TLX. Yvonne is 90% of the reason for this. Her customer service is truly unm This Acura Dealership has become my go to for all concerns relating to my TLX. Yvonne is 90% of the reason for this. Her customer service is truly unmatched. From the moment you walk in to the moment you are leaving she makes you feel like you are family. Recently I had my battery die and reached out to Yvonne. She had me taken care of as soon as I walked through the door. I am in the service industry, and people like Yvonne are few and far between. She is truly exceptional and I will continue to drive the 40 minutes to get here because I know I will be taken care of. Not to mention the lounge is truly a first class experience. More

Professional service Yvonne, my service manager, greeted me promptly and explained what would be done and the cost. Happily, the bill was less than expected! I love that t Yvonne, my service manager, greeted me promptly and explained what would be done and the cost. Happily, the bill was less than expected! I love that they washed my car afterwards! More

Great experience every time! Dealership is modern and overall service has been excellent. I really like their no appointment-needed policy for smaller/regular service checks - it Dealership is modern and overall service has been excellent. I really like their no appointment-needed policy for smaller/regular service checks - it really makes a world of difference not having to figure out appointment times around this. More

Excellent service by Yvonne Russell Yvonne was very friendly, very knowledgeable and provided excellent service. I’d like to use her every time I come to Acura for any of my service vi Yvonne was very friendly, very knowledgeable and provided excellent service. I’d like to use her every time I come to Acura for any of my service visits. More

Sale and service Everyone was very helpful and friendly. They answered all my questions. The service center was modern and cheerful. Great experience. Pat was very tho Everyone was very helpful and friendly. They answered all my questions. The service center was modern and cheerful. Great experience. Pat was very thorough with his explanation. More

Jackson Acura The customer service representative was very friendly and knowledgeable. The service department was very thorough in going over everything about the c The customer service representative was very friendly and knowledgeable. The service department was very thorough in going over everything about the car. Quick service and a good place to wait on your car. More

Brittiany resolved all my question with great satisfaction I had few questions about the previous service done. Brittiany looked into it and spoke to her manager quickly and resolved the issue to customer sat I had few questions about the previous service done. Brittiany looked into it and spoke to her manager quickly and resolved the issue to customer satisfaction. Thanks to Brittiany. More

A16 Maintenance Came in for A16 service. All work completed on time with one issue, but the staff resolved the issue quickly. No issues with the work on the carp Came in for A16 service. All work completed on time with one issue, but the staff resolved the issue quickly. No issues with the work on the carp More