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Jackson Acura - Service Center

Roswell, GA

4.8
5,025 Reviews

5,025 Reviews of Jackson Acura - Service Center

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May 08, 2024

Excellent service dept and Nick is a very good service advisor . Bought our MDX from Jackson and they perform all our service More

by Russellscott2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department and highlighting Nick's excellence as your service advisor. We strive to provide top-notch service to all our customers, and it's wonderful to hear that we've met your expectations. Your loyalty and your trust in Jackson Acura for both vehicle purchases and service mean a great deal to us. Should you need any further assistance or have additional feedback, please don't hesitate to reach out. We look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

May 07, 2024

Excellent Dealership with great service, transparency, efficiency, thorough work, great pricing, and they friendly staff More

by jduson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to receive such positive feedback! Providing exceptional service and transparency to our customers is always our top priority. We're glad to hear that you had a great experience with us and found our staff to be friendly and efficient. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 07, 2024

I had a great experience having my car serviced at Jackson Acura on May 6, 2024. The service employees are friendly and professional. I always choose Nick Covino as my service advisor. He always keeps More

by Kjtool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your recent service experience with us! We're delighted to hear that you had a great visit. It's wonderful to know that Nick's professionalism and dedication to keeping you informed throughout the process have made a positive impression on you. At Jackson Acura, we strive to provide friendly and professional service to all our customers - Your recommendation of Nick truly means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your continued trust in us, and we look forward to serving you again soon! Warm Regards, Jackson Acura Team

May 07, 2024

Cody was efficient and kept me informed. And his follow up was very good., and friendly More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience with Cody! Ensuring efficiency and maintaining clear communication throughout the service process is always our priority. It's fantastic to hear that Cody's follow-up was exceptional and that you found him friendly. At Jackson Acura, we're dedicated to providing exceptional service and fostering positive customer experiences. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 05, 2024

I am very satisfied with the quality of service that I received from Jackson Acura!! More

by pjlfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to hear that you were highly satisfied with the service you received at Jackson Acura! Providing exceptional service is at the core of our values, and we strive to ensure every customer leaves feeling completely satisfied. Your positive feedback reaffirms our dedication to delivering top-notch service at every visit. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We truly value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 04, 2024

I made the service appointment via the Acura Link app, and it was easy and efficient. The Service Advisor, Mohamed Sabri provided good responses to my questions and provided the information in a easy to More

by besnyderatl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Sabri
May 20, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience with us! Making your service appointment through the Acura Link app is designed to be convenient, and we're glad it worked well for you. It's fantastic to know that Mohamed provided you with excellent service and addressed your questions with clarity. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 03, 2024

Excellent service as always! It is a pleasure working with Cameron Hilden! Drive time was longer than the service call! More

by DONNAPUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
May 20, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback! We greatly appreciate your continued support and loyalty. We're delighted to hear that you have excellent experiences with us and that Cameron provides top-notch service. Ensuring customer satisfaction is our top priority, and we strive to deliver exceptional service with every visit. If there's anything else we can assist you with, please don't hesitate to reach out. We truly value your business and look forward to welcoming you back for future service needs! Warm Regards, Jackson Acura Team

May 03, 2024

The Paul Silverman was very professional in sales area. May return to work with later. More

by BLUXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your feedback with us! We appreciate your ratings and your detailed review of your experience. While we're glad to hear that you found Paul in sales professional, we also value your insights regarding service. If there's anything specific you think we could improve upon next time, please don't hesitate to let us know. Your satisfaction is important to us, and we'll strive to address any areas for improvement. We hope to have the opportunity to serve you again in the future and provide you with a five-star experience all around! Warm Regards, Jackson Acura Team

May 03, 2024

I had an awesome experience with Cody my service advisor and my overall service at Jackson Acura. More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to learn about the wonderful experience you had with Cody at Jackson Acura! Our team takes great pride in delivering exceptional service, and it's fantastic to hear that Cody's professionalism contributed to your satisfaction. At Jackson Acura, we prioritize customer satisfaction and strive to ensure that every visit is nothing short of excellent. Should you need further assistance, please feel free to reach out to us. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

May 02, 2024

Yvonne was extremely knowledgeable and professional. She helped get my vehicle repaired in record time! I could also tell that she ran a very efficient service center. Thank you Yvonne! More

by Michael M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Yvonne. We're glad she could get your vehicle repaired swiftly and efficiently. Her expertise and professionalism are truly assets to our team - Thank you for recognizing her efforts! If you need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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