Jackson Acura - Service Center

Somewhat Satisfied I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard look I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard looked like a Vegas Slot Machine Winner. It would not start. I called Acura Help Desk and they dispatched a Towing Service. I called Jackson Acura and spoke with Brittiany Byas. She said that the battery was more than likely the issue. She advised me to jump the battery, and if this worked, drive it in to Jackson Acura and they would swap the battery. It worked, so I drove to Jackson Acura and Brittiany checked me in. She said it would be about an hour to install a new battery. I asked if the Service Tech could also reinstall the engine cover. Good news was it took less than an hour and I was on my way. When I got to my office, I see the Engine Cover in my backseat. I am no mechanic, but I thought it can't be that difficult to reinstall the Engine cover. I was wrong. So for now, the Engine Cover is stored in my garage. More

Great Overall a great experience the time I enter the lot and drive off in my vehicle. Really appreciate free wifi and snacks. Will come back for my next se Overall a great experience the time I enter the lot and drive off in my vehicle. Really appreciate free wifi and snacks. Will come back for my next service/purchase. More

Great Service as Usual I purchased my vehicle from this dealership about 2 years ago. I bring my car to the service center for regular maintenance. Service is always prompt I purchased my vehicle from this dealership about 2 years ago. I bring my car to the service center for regular maintenance. Service is always prompt and friendly. The waiting area is consistently clean and comfortable. The service at this dealership surpasses the local competition. I would recommend Jackson Acura to anyone. More

Oil change and tire rotation. It took about 1.4 hours. It was quick and easy. Friendly staff and nice waiting area. Everything went as expected. The work was explained and took less than 1.5 hours. It was quick and easy. Friendly staff and nice waiting area. Everything went as expected. The work was explained and took less than 1.5 hours. More

Easy and friendly visit. Excellent customer service and communication. All concerns were addressed and a review of all work done and forward looking service requirements revie Excellent customer service and communication. All concerns were addressed and a review of all work done and forward looking service requirements reviewed by service manager. More

Excellent Service Timely and resonable service performed by factory trained mechanics. Excellent experience that I would highly reccomened if your Acura needs mechanica Timely and resonable service performed by factory trained mechanics. Excellent experience that I would highly reccomened if your Acura needs mechanical work done. Cost for work was pretty much market More

Service on my 2019 MDX I really enjoyed working with my service advisor, Yvonne, for the first time. I do have a brand new 2019 MDX that had an unusual thing happened in tha I really enjoyed working with my service advisor, Yvonne, for the first time. I do have a brand new 2019 MDX that had an unusual thing happened in that one of the springs on the rocker arms broke and unfortunately they had to keep my car for eight days however it was not an inconvenience because I was provided with a loaner car. More

Brittany was awesome! Brittany was very pleasant and kelt her word on the timing of the repair. She was also helpful and patient with explaining the charges. Your organizat Brittany was very pleasant and kelt her word on the timing of the repair. She was also helpful and patient with explaining the charges. Your organization is lucky to have her. More

Not friendly and abrasive Very abrasive and unfriendly. I have never had a bad experience before and have been going to this service center for 8 years. Nick is great and Pat i Very abrasive and unfriendly. I have never had a bad experience before and have been going to this service center for 8 years. Nick is great and Pat is not. I won’t work with Pat again. Also charged me wrong and had to redo the payment after I left. More

A little long, but good freindly service It was a longer service, but items needed to be done. The service members were friendly and kept me informed. Also, the service area was nice, clean It was a longer service, but items needed to be done. The service members were friendly and kept me informed. Also, the service area was nice, clean, and easy to work from. More