Jackson Acura - Service Center

Service was great once I arrived but no one returned my call I was up in Highlands, NC and my car would not start. First I called Jackson Acura and they they apologized for my inconvenience and said my service I was up in Highlands, NC and my car would not start. First I called Jackson Acura and they they apologized for my inconvenience and said my service person, Yvonne would call me back. I called back a second time and was told the same. I never got a return phone call. I called AAA and they did a diagnostic and said I had a bad alternator. I cut my trip short and drove down back to Atlanta and took the car in. Yvonne said she was told I was coming in but was not told to call me. Yvonne and Pat both said that it was most likely a battery issue and not an alternator and that AAA mis-diagnoses issues because their technology is out of date. If someone would have called me back, I could have had AAA replace the battery and not have had to cut my weekend short. A phone call would have eliminated a lot of frustration on my part. More

A Personal Touch to Servicing Your Acura! From the moment you are greeted, the service advisors give you their undivided attention. They carefully review your car's needs. They provide a cle From the moment you are greeted, the service advisors give you their undivided attention. They carefully review your car's needs. They provide a clean and relaxing lounge area to wait, beverages and snacks are available. My oil change took a minimal amount of time and my service advisor reviewed everything with me. My Acura RDX is back on the road all checked out and ready to go. More

DM Return Customer Great work, great staff and never disappointed. Rodney and Nick are top notch professionals, they know service and give you the real deal on your serv Great work, great staff and never disappointed. Rodney and Nick are top notch professionals, they know service and give you the real deal on your service needs. It's a pleasure doing business with them. More

Quick service, Pat took care of me in a professional manner. I got my front and rear brakes replaced. I was charged for a tire rotation even though the tires were already coming off the car to replace brakes. I I got my front and rear brakes replaced. I was charged for a tire rotation even though the tires were already coming off the car to replace brakes. I questioned the $20, Pat made the adjustment just to keep me happy!!! Thank you very much Pat!! I don’t think that a mandatory $20 should be charged if the tires were coming off for a service that I was paying $500+ for. Thx!! More

Professional Service If you prefer to live in a world where people do what they say they will do, welcome Nick Covino at Jackson Acura. Last time I had my oil changed and If you prefer to live in a world where people do what they say they will do, welcome Nick Covino at Jackson Acura. Last time I had my oil changed and tires rotated in less than one hour. A washed car was a real bonus. More

Our Service Advisor Exceeded our Expectations! Our Acura ILX refused to start and made a series of stuttering/beeping noises accompanied by lots of flashing red check engine notices - my husband, n Our Acura ILX refused to start and made a series of stuttering/beeping noises accompanied by lots of flashing red check engine notices - my husband, no stranger to the workings of cars, was totally mystified. I immediately checked our warranty and to my dismay, realized that we were 8 days past the end date. Imagining a total disaster car repair bill, we took the car to Jackson Acura. As luck would have it, I chose Yvonne Russell’s office door to enter into the service area. She immediately asked how she could help, calmed me down by suggesting a few simple possible issues that might be the problem, and arranged to have a mechanic investigate right away. The mechanic provided a multi-point vehicle inspection, installed a new battery (yay, Yvonne, you called it!), and provided another low cost maintenance service in short order. We received updates from Yvonne over the course of the afternoon, including a diagnosis of the problem and the cost of the repair and the exact time we could retrieve the car. Not only did she arrange to have the car washed and vacuumed, she left her office to personally drive the car from the back parking lot to where we were waiting. Yvonne Russell exceeded our service expectations and turned what could have been a difficult situation into a pleasant encounter. We appreciated her prompt attention, efficiency, and personal warmth. More

Took my MDX in for an A1 check. Ms Russell handled all needs My Acura MDX has been serviced here from the start. I have always enjoyed my experience. This time I received exceptional service. Yvonne Russell too My Acura MDX has been serviced here from the start. I have always enjoyed my experience. This time I received exceptional service. Yvonne Russell took complete charge of everything. She reviewed the complete history, looked for recalls, available warranties, what all needed to be done, and how long the service would take relative to my needs. Excellent performance. More

Fast and painless Pretty simple process. Needed A1 service. Got it along with the included tire rotation. Only negative was when I clicked on the tire pressure monit Pretty simple process. Needed A1 service. Got it along with the included tire rotation. Only negative was when I clicked on the tire pressure monitor in the car on the way home and my passenger front tire had 48 lbs of pressure. No big deal, will just let some out, but shows a lack of attention on the service folks part. More

Professional, courteous, informative My car has only been service by this dealership--now has 161,000+ miles-- always helpful, courteous, and professional. Area is clean. My experiences h My car has only been service by this dealership--now has 161,000+ miles-- always helpful, courteous, and professional. Area is clean. My experiences have always met or exceeded expectations. More

OIl Change Tire rotation AS always Nick was accommodative and pleasant. He understood my time line and saw that the work was completed quickly. Car was washed and vacuumed and AS always Nick was accommodative and pleasant. He understood my time line and saw that the work was completed quickly. Car was washed and vacuumed and ready on time More