Jackson Acura - Service Center

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our on-site staff to be friendly and accommodating. However, we apologize for any inconvenience you experienced with the outsourced personnel when scheduling your appointment. We understand how important it is to have accurate pricing and time estimates, and we're sorry for any disappointment this caused. Your feedback is valuable to us, and we will use it to improve our scheduling process to ensure a smoother experience for our customers in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team, and that Nick provided you with professional and friendly service. Keeping our customers informed throughout the process is important to us, and we're glad to know that you felt well-informed during your visit. At Jackson Acura, providing excellent service is our priority, and we're thrilled that Nick made your experience a pleasure. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're thrilled to hear that you found our dealership to be professional and that you enjoyed our comfortable waiting area. Providing a pleasant environment for our customers is very important to us, and we're glad you appreciated it! We're delighted to know that Cody provided you with knowledgeable and friendly service during your visit. Your recommendation truly means a lot to us and we're grateful for your kind words! If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that your service experience with Nick was quick and easy. We're glad that Nick was able to clearly walk you through the process during your visit on Thursday. Your satisfaction is our priority, and we're very grateful for the opportunity to serve you! If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We apologize for the delayed response as our department is going back to address older reviews. We’re thrilled to hear that you consistently experience friendly service and a sense of urgency during your visits. At Jackson Acura, we strive to ensure every customer feels valued and taken care of quickly. Your feedback reinforces our commitment to providing excellent service, and we truly appreciate your support. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that you found our team to be very professional and efficient. Providing prompt and convenient service is what we strive for, and we're glad that Sabri and Cameron were able to assist you seamlessly with your car's diagnostic testing and repair! We understand the importance of getting your car back on the road quickly, and we're pleased that we could order the necessary part promptly and complete the repair in a timely manner. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that Yvonne continues to provide you with excellent service. Our team takes pride in delivering top-notch maintenance, and we're glad that Yvonne efficiently determined and facilitated the necessary services. We're also thrilled to know that you found our visitor area comfortable and that you received prompt communication when your car was ready. Providing a pleasant and hassle-free experience for our customers is what we strive for, and we're pleased that we continue to meet your needs. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing Jackson Acura! We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that you had an exceptional dealership experience with us. Ensuring our customers feel welcome and comfortable is our priority, and we're delighted that you enjoyed our customer lounge amenities, including the good coffee and WiFi. We're also pleased to hear that you found Sabri to be helpful. Delivering excellent customer service is what we strive for, and we're glad that Sabri made your experience memorable! If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that you found our team to be honest, quality-driven, and professional. Providing excellent service in a timely manner is one of our top priorities, and we're glad that we could meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that you continue to have a first-class experience with us, from sales and finance to service. Providing excellent service across all departments is our top priority, and we're delighted that we could make your experience with Jackson Acura a pleasure! We're also thrilled to hear that you're very happy with your MDX! Ensuring customer satisfaction with our vehicles is important to us, and we're glad that we could meet your expectations. If there's any way we can assist you further, please don't hesitate to let us know. Your feedback is greatly appreciated, and we look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team