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Jackson Acura - Service Center

Roswell, GA

4.8
5,075 Reviews

5,075 Reviews of Jackson Acura - Service Center

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January 17, 2024

The service department is very helpful, experienced and friendly. I always recommend my friends to use there More

by yesimaltas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service! Warm Regards, Jackson Acura Team

January 17, 2024

Best dealer to work with. Very responsive to our calls and our needs. Works with us, not against us. More

by JAN.MCALISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're truly honored that you consider us to be the best dealer to work with -- We pride ourselves on working collaboratively with our customers, whether recommending the best-fit vehicle or efficiently solving a maintenance issue. So we're delighted to know that you feel we work with you, not against you. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to continuing to provide you with exceptional service! Warm Regards, Jackson Acura Team

January 17, 2024

Took car in for routine maintenance without an appointment. Work was done quickly and didn’t cost much. More

by mr4262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department was able to accommodate you quickly! Providing efficient and cost-effective service is our priority, and we're pleased to have met your expectations. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

First maintenance after using my car for almost a year, it was not even 3,500 miles when I got in. There was no car wash provided. Scheduled on the weekend first but had to reschedule to have it done on M More

by potjana_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Excellent service center! They assessed my cars issues and even had the repair completed by the end of the day! Faster than I even expected. More

by carencbancroft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department! Our team takes pride in providing efficient service, and we're pleased to know that we were able to assess and repair your car by the end of the day, surpassing your expectations. Your satisfaction is our utmost priority, and we value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to the opportunity to continue exceeding your expectations! Warm Regards, Jackson Acura Team

January 17, 2024

The service at Jackson Acura never disappoints. Cody Johnson is always honest about what needs to be done and what needs to be monitored. I appreciate the fine service that keeps me coming back. More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that our service at Jackson Acura continues to meet your expectations. Cody is a great team member, and we're pleased to know that his knowledgeable and candid recommendations are appreciated. Your loyalty and feedback mean a lot to us, and we look forward to providing you with the same fine service that keeps you coming back. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

Nick is competent, reliable and trustworthy when explaining any problem my car that needs attention. More

by gglang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for your positive feedback! We're delighted to hear that Nick has continued to provide you with competent, reliable, and trustworthy service. Ensuring clear and trustworthy communication about your vehicle's needs is essential to us, and we're pleased that Nick could meet your expectations! Your trust in our team at Jackson Acura means a lot to us, and we're committed to providing you with exceptional service every time. If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

The Service from Jackson Acura is awesome. No doubt it is world class service they provide. More

by Venkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Jan 19, 2024 -

Jackson Acura responded

Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service! If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

Nick was very helpful, knowledgeable and communicative. He made sure I was kept updated on the status of my vehicle while it was in the shop, also any recommended services that may be needed or upcoming. 1 More

by Ken Cho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentleman with last name "Dave" in parts department was also very helpful.
Jan 26, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that Nick provided you with helpful, knowledgeable, and communicative service during your visit to Jackson Acura. We're delighted that Nick exceeded your expectations! Your recommendation means a lot to us, and we greatly appreciate your trust in Nick and our team. If there's anything else we can assist you with, please feel free to reach out. Looking forward to providing you exceptional service in the future! Warm Regards, Jackson Acura Team

January 17, 2024

Clean, commutation, relaxing, helpful, spacious, Accepting, Generous, Accomplished, passionate, kind, respectful, impressive, excellent, positive, delightful More

by Markamg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Jan 22, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We are delighted to hear your positive impressions, and it's heartening to know that you found our facility clean, communication effective, and the atmosphere relaxing. Our team strives to create a helpful and welcoming environment where our customers know they're being taken care of. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you in the future and continuing to provide an outstanding experience! Warm Regards, Jackson Acura Team

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