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Jackson Acura - Service Center

Roswell, GA

4.8
4,723 Reviews

4,723 Reviews of Jackson Acura - Service Center

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February 10, 2023

Great service! No unnecessary up sales. Quick and efficient. Nice facility, very convenient for loging in to work while waiting. Courteous and professional staff. More

by MANSOORW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 10, 2023

I visited Jackson Acura for a seat belt issue, they diagnosed the problem very well and fixed it, it was covered under warranty so no cost for me, very good work by Nick and the service center is very More

by Subhash Lingampally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Jackson Acura responded

Subhash, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

February 09, 2023

The gentleman who helped in the service department went out of his way to find my warranty information and had everything taken care of More

by Marci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Jackson Acura responded

Marci, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 07, 2023

Friendly staff, great service, pleasant environment. I love the customer offices, makes it easy to work remotely. More

by Lex23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 07, 2023

I felt that I received true and honest information on my service. The repairs were done slightly ahead of scheduled while I waited in the customer lounge. Enjoyed being treated pleasantly and with respect More

by donjet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 06, 2023

Nick worked me into the schedule as soon as I arrived. The work was done promptly. They cleaned the car before bringing it back to me for pickup. It is always a pleasure to do business with the people at More

by miketoelkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jackson Acura responded

Mike, Thank you for continuing to choose Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

February 06, 2023

Routine service performed in a rapid fashion. In and out in less than an hour. More

by dmoroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 06, 2023

Wife went in for a simple oil change with an appointment, took over an hour, so she went to ask Cody how much longer, because people that came after her, had already gotten their cars. Cody, was clearly in a More

by Gocanes
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Jackson Acura responded

Mr. McNeil, Thank you for discussing your and your wife’s recent visit to our Service Department with Rodney Jones, our Service Manager. And thank you for accepting our apology. If you feel you want to discuss this visit further, please don’t hesitate to contact Rodney at (770) 650-4000. We hope to see you again in the future.

February 04, 2023

Nothing bad, but nothing special. Just get, get out. Not that I expected more. My husband used to take care of car stuff, but he has passed away. So now it’s up to me. And I’m not More

by sharront
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

February 04, 2023

They would not diagnose my vehicle issue until I pay $170. I have been going to this place for last 9 yrs. More

by harijoshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Jackson Acura responded

Our Service Department reported: "The client wanted us the check his vehicle for free, after repairs were performed elsewhere. We would have had to take suspension components apart to find his issue/noise. A diagnosis charge is standard for what he wanted us to do." If you would like to further discuss this, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

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