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Jackson Acura - Service Center

Roswell, GA

4.8
5,075 Reviews
Call Service Center (770) 650-4000

5,075 Reviews of Jackson Acura - Service Center

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September 14, 2023

The service department at Jackson Acura is very good. Yvonne Russell is knowledgeable and professional! More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Jackson Acura responded

Thank you for the kind words about Yvonne and the rest of our service department! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 12, 2023

Thanks for all you do. Yvonne has always made sure I get the right service at the right time for my vehicle. More

by sherwinboyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura; we truly value your feedback and business. We're glad Yvonne and our team have continued to serve you well! Please don't hesitate to reach out if you need anything else-- We look forward to seeing you back again in the future!

September 10, 2023

They always do a great job serving my car at Jackson Acura! Looking to buy a new one soon. More

by A1mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We sincerely value your business and look forward to assisting you with your future sales and service needs! If you have any questions, please don't hesitate to reach out to our sales team and/or view current incentives and inventory on jacksonacura.com.

September 09, 2023

Very professional and customer focused service. Very happy with the services I have been getting for past 6 years More

by BCBOND007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Report | Print
Sep 11, 2023 -

Jackson Acura responded

Thank you very much for this excellent review! We appreciate your business and are happy to hear our team has continued to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. Thank you for choosing Jackson Acura! We look forward to seeing you back again in the future.

September 09, 2023

I have getting service here for mdx and it is always good. Yvonne service adviser was helpful. More

by pringleslite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, we truly appreciate your feedback and business. We're glad Yvonne and our team have been able to help, and we look forward to seeing you back again in the future!

September 08, 2023

Excellent staff and outstanding customer service👍 Team was very welcoming and worked flawless through the entire process More

by Dharmesh Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jeffery
Report | Print
Sep 11, 2023 -

Jackson Acura responded

Thank you for your business and your feedback. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 08, 2023

The staff at Jackson Acura is friendly, efficient, and knowledgeable. You can't find a better place to service your vehicle. More

by jfarquhar2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Jackson Acura responded

Thank you very much for your excellent review and for your business! It is our goal to provide every one of our customers with outstanding service, so we are delighted to hear about your positive experiences. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

September 07, 2023

This is an excellent dealership and provide great customer service. I’m highly satisfied with their work More

by zxq0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Jackson Acura responded

Thank you for taking the time to leave this review! We love hearing about guests who have a wonderful experience at our dealership, and we're glad you are one of them! We sincerely value your business and look forward to your next visit.

September 07, 2023

Oil change and tire rotation. Service advisor said it would be 1 1/2 hrs. That’s exactly what it took. Very comfortable and clean place to wait. Coffee and snacks. More

by gfa2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New guy
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Sep 07, 2023 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to help you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 07, 2023

Nick was so rude to me on the phone I almost didn’t bring my car in. He hung up on me when I called . No excuse for behavior like that to customers. More

by J1224smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2024 -

Jackson Acura responded

Thank you for your review, and we sincerely apologize for the delayed response. Our department is currently revisiting past reviews to ensure we address all feedback. We're sorry to hear about your experience with Nick and regret that it caused you frustration. That level of customer service does not reflect our standards, and we'll be addressing it with the team. We're pleased to hear that Yvonne provided excellent service and that you were satisfied with the workmanship, price transparency, and overall service time. We value your feedback and will work to improve in areas that didn’t meet expectations. If you need anything in the future, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

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