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Jackson Acura - Service Center

Roswell, GA

4.8
4,723 Reviews

4,723 Reviews of Jackson Acura - Service Center

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October 05, 2022

Attended to right away, technician knew car issue, very professional n car was brought back cleaner than was brought More

by buziba
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Polito
Oct 06, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Scott and our team were able to help, and we look forward to seeing you again!

October 05, 2022

Yvonne js amazing! ! Fabulous customer service and always so helpful! Thank you for your continued support. More

by TRACYTAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
Oct 05, 2022 -

Jackson Acura responded

Tracy, Thank you for again choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

October 04, 2022

I love the setup of the entire facility. It's very modern and wide open, more than other Acura dealerships I've been to. More

by jamalbhooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We look forward to working with you again.

October 04, 2022

Great customer service as well as a quick diagnosis & fix. Especially on a Sat morning, can't ask for much more! More

by taztenpin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cameron and our team were able to help, and we look forward to seeing you again!

October 03, 2022

I have called and emailed several times over the last few weeks trying to get new tires ordered. No one will call me back or email me. I don’t know what to do at this point but to get new tires elsewhere. More

by gessikalee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department receptionists
Oct 05, 2022 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

October 02, 2022

Have used Jackson Acura service department since I bought my MDX from them in 2015. Always had excellent service and communication. My service manager, Nick Covino always provided excellent service and commu More

by MDX owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the team, and we hope things go well for you in your new location.

October 01, 2022

My Service Manager, Yvonne, is amazing! She goes above and beyond to ensure my experience is perfect. More

by grtipton
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

October 01, 2022

Professional. Great service. I would like to come always to this dealership but the drive is too far.50 miles out More

by williamsingleton
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 30, 2022

It’s closer to a spa experience for the car instead of visiting a garage or car dealer More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Anthony, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

My experiences have only been with Service and Parts. A big kudos to Nick (service) and Steve (parts) for doing a great job. I've been getting lease cars from them for many years, and never been disappoi More

by Robert@Retired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (service) and Steve (parts)
Sep 29, 2022 -

Jackson Acura responded

Robert, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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