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Jackson Acura - Service Center

Roswell, GA

4.7
5,067 Reviews
Call Service Center (770) 650-4000

5,067 Reviews of Jackson Acura - Service Center

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January 31, 2023

Great customer service at every level! The staff makes it a point to acknowledge you and they are very professional and knowledgeable, Great service all around! Pleasure working with Cody More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Jackson Acura responded

Crystal, Thank you for your business and this review. We're happy to hear Cody and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

January 29, 2023

Outstanding service. Really appreciated talking with Sebastian and getting the details on the repairs our MDX up on the lift. More

by KRISBELTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Sebastian and the team, and we look forward to working with you again.

January 27, 2023

Always pleasant service people, don't mind waiting for my car because the dealership has great amenities to keep you comfortable !!!! More

by LEELEEB56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Jan 30, 2023 -

Jackson Acura responded

Thank you for your repeat business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

January 27, 2023

The Representative has good knowledge and showed Courtesy towards Customer. The Support and Communication is very good More

by SuRaj357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jan 30, 2023 -

SuRaj357 responded

Please provide some service packages & Offers to lower the Cost of Servicing.

Feb 07, 2023 -

Jackson Acura responded

We currently have the following Service Specials listed on our website. You can find the Service Specials on www.jacksonacura.com by clicking on: Service and Parts, and then on: Service Specials or by bookmarking: https://www.jacksonacura.com/promotions/service/index.htm

January 27, 2023

Crazy charge for a front light bulb and a fog light . $470 Insane . Will never go again More

by ktrankina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Jackson Acura responded

Ms. Trankina, After review, we find that the HID headlight (High Intensity Discharge headlight) and foglight parts prices are comparable with the market's prices for OEM (Original Equipment Manufacturer) parts. If you wish to further discuss this issue, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000. Thank you.

January 26, 2023

They were very accommodating and got me in and out of my service quickly. That also dropped me of at my office and pick me back up when my car was ready. More

by ABALLARD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

January 26, 2023

I go to Sec Rep Yvonne Russell because she has always been courteous and professional. She is an excellent representative for Jackson Acura. More

by mroy802241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for again choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

January 26, 2023

I received Great service for this appointment. It was quick and the dealerships waiting area was really clean. More

by hinessonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

January 26, 2023

Very easy to come into the dealership for service. Professional and clean atmosphere all around More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Jackson Acura responded

Thank you for the kind words about our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 26, 2023

Got me in on short notice and got my oil change and rotation done quickly More

by PHIL.SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Jan 27, 2023 -

Jackson Acura responded

Phil, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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