Jaffarian Toyota

I recently purchased a used Honda from this dealership and have had a deeply disappointing experience. Despite assurances during the sale that the vehicle was in excellent condition, my trusted mechanic d and have had a deeply disappointing experience. Despite assurances during the sale that the vehicle was in excellent condition, my trusted mechanic discovered multiple issues including transmission codes and a faulty seat module. When I reported these problems, I was met with dismissive responses, including the sales manager claiming my mechanic was "lying." After multiple attempts to resolve these issues, I've experienced poor communication, broken promises, and a concerning lack of accountability. While they eventually agreed to fix the seat module issue, getting them to honor this commitment has been unnecessarily difficult- and not yet resolved I cannot recommend this dealership to anyone valuing transparency, honesty, and customer service. More

Great salesperson who communicated with me about the process from start to finish. I'm very happy with my new car and the dealership. process from start to finish. I'm very happy with my new car and the dealership. More

Yaw was the best sales man I’ve ever worked with! Very thorough and clear with the information! I’m obsessed with the car and all of the manager were great too! Very thorough and clear with the information! I’m obsessed with the car and all of the manager were great too! More

Great service with Gus the salesman and Dave the manager, very pleasant experience! Very professional! very pleasant experience! Very professional! More

Very nice dealership, conveniently open on Saturday. My old car was taken for service right away and I was updated on progress My old car was taken for service right away and I was updated on progress More

The team at Jaffarian was super helpful and made the process streamlined and easy. Harut ensured everything was seamless, was always available to answer questions, and made sure my experience was excell process streamlined and easy. Harut ensured everything was seamless, was always available to answer questions, and made sure my experience was excellent. More

Unfortunately, due to a server transmission problem with my 2017 Toyota Highlander I needed to return to Jaffarian Toyota. Fortunately, I returned to Jaffarian Toyota in Haverhill, MA and had the pleasuer my 2017 Toyota Highlander I needed to return to Jaffarian Toyota. Fortunately, I returned to Jaffarian Toyota in Haverhill, MA and had the pleasuer of encountering Chris Barros (Sales Department), Fernando (Sales Department) and Eric J. Haley (Finance Department). Each of these gentlemen displayed a genuine interest in providing customer service, as well as a sound competence in their professional field. Purchasing a vehicle can be stressful but when dealing with competent individuals such as the aforementioned Jaffarian employees I had a few less concerns to worry about. Chris, Fernando and Eric were all very approachable, displayed patience when answering questions and made it a point to be readily available during the sale and afterwards. The success of your Dealership can be summed up with the phrase, "the whole is greater than the sum of its parts". Chris, Fernando, Eric and the rest of the Jaffarian Toyota Team have strongly demonstrated this. Respectfully, Terry H. (2024 Grand Highlander owner) More

From the first day we walked into dealership the staff was friendly, courteous and helpful. The showroom was very clean and comfortable. was friendly, courteous and helpful. The showroom was very clean and comfortable. More

I had the pleasure of working with Gus. He was extremely thorough, patient and polite. Everyone involved was very helpful and through every step of the process was smooth and stress free. He was extremely thorough, patient and polite. Everyone involved was very helpful and through every step of the process was smooth and stress free. I love my new vehicle. Thank you Gus for being so helpful and would highly recommend anyone working with you. More

Jaffarian Toyota in Haverhill, MA. gave me more money for my trade than the 3 previous dealerships I shopped. I save a few thousand dollars on my new Tacoma. When James showed me the p gave me more money for my trade than the 3 previous dealerships I shopped. I save a few thousand dollars on my new Tacoma. When James showed me the proposal, I said Let's do it, write it up" More