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Jaffarian Toyota

Haverhill, MA

4.6
2,028 Reviews
The Jaffarian family has been part of the Merrimack Valley community for decades as the 4th generation of our family is now part of the business. Over these years, our commitment to delivering quality customer service remains our focus to our loyal customers. For over 60 years, we have been the local, family owned Toyota dealership serving the Boston's North Shore, Merrimack Valley, Woburn and Southern New Hampshire, including Newburyport, Salisbury Beach, Haverhill and Woburn MA, Plaistow and Salem NH. We are the oldest original Toyota dealership in New England. Our "family" runs deeper as we consider our entire team working at Jaffarian Toyota and Scion to be our extended family. Loyal customers who return to our showrooms and service departments year after year, car after car is proof of how hard we work to earn your business. We recognize and appreciate the investment involved in owning an automobile which is why we place great value on our long-standing reputation of offering a great experience and some of the best deals in new and used cars. Jaffarian Toyota holds our customers in the highest regard and values the support from the communities we serve. Come experience the Jaffarian Way. Our Toyota dealer proudly serves Woburn & Boston. From our family to yours, we look forward to serving you!
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600 River St

Haverhill, MA

01832

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Showing 2,028 reviews

January 08, 2022

I started looking for a new car 8 months ago and was having a very hard time with dealers jacking up prices due to "market adjustment fees", as well as trying to steal my trade from me. I eventually ex More

by sr5premiumdude
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo
January 07, 2022

Came in for my inspection after purchasing a used Honda - everything was super easy and convenient. Comfortable waiting area with coffee and WiFi - great! More

by Steve T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
January 05, 2022

Ronnie was great to deal with. He walked me through the whole process, He was there to help from start to finish and was looking out for my best interest for sure. Everyone I interacted with was very helpf More

by josepholenio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed
December 27, 2021

Just bought a 2018 Jeep five weeks ago. It has died three times...Christmas Eve, Christmas night, and yesterday. They are refusing to replace the battery, something that should have been checked when they we More

by mejaneiro
Recommend Dealer
No
Employees Worked With
John
Dec 28, 2021 -

Jaffarian Toyota responded

Mary Ellen, We are very sorry to hear about your battery dying on you, especially during Christmas. I understand you spoke with our service manager who offered to cover a portion under goodwill for you. I am sorry this was not satisfactory resolution, although the vehicle would have been outside the state of MA limited warranty completely after 30 days. I did however pull the full service records, technician notes and multi-point inspection performed on this vehicle (as with all Jaffarian vehicles) for its safety and quality check. The battery was tested prior to sale to you with a Cold Crank Amp (CCA) reading of 600.... This translates to an all but brand new battery being in that vehicle when sold to you. We requested you to bring the vehicle back for further inspection so we could see if there was any reason the battery would have failed, and my understanding is you were located some distance away and that was not going to be feasible. Again, my sincerest apologies for your Holiday inconvenience, I did want to reassure you that Jaffarian had in fact checked and certified that battery prior to your purchase. We are happy to inspect it at no charge to you in the near future should you be in the area and so desire. Thank you and please feel free to reach out to me directly at ; Jbenoit@Jaffarian.com (General Manager)

December 25, 2021

I came in for service. I did the state inspection. I waited at the dealership and that was OK for me. My car passed and I was happy. A good talk with the advisor and everything was excellent. More

by HPHAM3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MORGAN MORAN
November 14, 2021

EXCELLENT SERVICE. THE SERVICE ADVISOR WAS AWESOME. GOOD COMMUNICATION. TECHNICIANS ALWAYS DO A GOOD JOB. I LIKE IT! More

by HPHAM3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MORGAN MORAN
October 30, 2021

The service department is fantastic. They don't pretend to be nice like other dealers, they are nice ! Communication leaves you at ease through the hole service process. While I'm there, the other custom More

by John M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Maxwell
October 27, 2021

We have done business with Jaffarian Volvo-Toyota for more than 30 years and ten vehicles, for many reasons not the least of which is superior service and fair pricing. More

by arthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Jaffarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Jaffarian
October 05, 2021

Gus our sales rep was outstanding, thorough in answering questions and fun also! Great sales rep! More

by trustamma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus
September 09, 2021

Joe at the Collision Center was absolutely a pleasure to work with when my Jeep sustained an accident. He had the vehicle back in my hands in two weeks, using Chrysler OE parts and the vehicle looks seamles More

by bpliskaner93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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