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Jaffarian Toyota

Haverhill, MA

4.6
2,028 Reviews
The Jaffarian family has been part of the Merrimack Valley community for decades as the 4th generation of our family is now part of the business. Over these years, our commitment to delivering quality customer service remains our focus to our loyal customers. For over 60 years, we have been the local, family owned Toyota dealership serving the Boston's North Shore, Merrimack Valley, Woburn and Southern New Hampshire, including Newburyport, Salisbury Beach, Haverhill and Woburn MA, Plaistow and Salem NH. We are the oldest original Toyota dealership in New England. Our "family" runs deeper as we consider our entire team working at Jaffarian Toyota and Scion to be our extended family. Loyal customers who return to our showrooms and service departments year after year, car after car is proof of how hard we work to earn your business. We recognize and appreciate the investment involved in owning an automobile which is why we place great value on our long-standing reputation of offering a great experience and some of the best deals in new and used cars. Jaffarian Toyota holds our customers in the highest regard and values the support from the communities we serve. Come experience the Jaffarian Way. Our Toyota dealer proudly serves Woburn & Boston. From our family to yours, we look forward to serving you!
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600 River St

Haverhill, MA

01832

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Showing 2,028 reviews

April 02, 2020

Poor communication and ignored. Negotiated a 2020 Highlander. Left to think on it and took a Jaffarian Toyota Printout of the negotiated deal with us. Later decided to go ahead with More

by atbbd
Recommend Dealer
No
Employees Worked With
Other Employees : Gary Jaffarian, Matt Cogswell
Apr 16, 2020 -

Jaffarian Toyota responded

The paper customer has is not a purchase agreement but simply a sheet that was used during discussion and negotiation. The owner and his son did speak with the customer offering a very fair deal that was unacceptable to her, Jaffarian is not able to sell the Highlander for the price customer offered. Unfortunately this happens occasionally. We will continue to be here to serve our customers automotive needs for years to come.

Apr 17, 2020 -

atbbd responded

1st of all Matt, we know it was not a purchase agreement. It was a deal printed out for us to think about. You ought to educate yourself before you respond instead of lying . The offer was from Jaffarian, we did not make offer... Gavin asked us to come in and wrap up deal with numbers we were given.(still have his text) Suddenly reneged. There was no other offer given besides lease. We don't lease. Also, You don't sell highlander for that price???? Jaffarian gave us the price!!!! You have no idea what you are talking about. Shame on you for posting that you are accommodating when you outright lie.

March 25, 2020

Jerked me around on price, kept me waiting for nothing I went in to Jaffarian on Monday to look at a car that they had over priced to start. They did the usual high pressure "what can we do to get you in More

by Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John, Matt Cogswell
March 18, 2020

Exceptional people&service Jon,Fernando, Desiree & Bill were truly exceptional, professional in all the interactions we had. I visited Chevy,Volkswagen and 3 Toyota dealerships More

by dp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon warren,fernando,desiree&Bill, Matt Cogswell
March 16, 2020

Eduardo Rodriguez,Thanks for providing me with such Eduardo Rodriguez, Thanks for providing me with such amazing and professional service throughout the entire car-buying process! I really appreciate y More

by Hoang Le
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
March 11, 2020

Eduardo was professional and courteous. He explained the car to us and allowed us to go on a real great test drive. I would buy from Jaffarian again. More

by mpage3245
Recommend Dealer
Yes
Employees Worked With
Gary Jaffarian, Matt Cogswell
March 11, 2020

Eduardo was great, he made buying my first car a great experience. Answered all my questions and constantly checked up on me to see how things were going. Also saved me money on my insurance. Would defini More

by NailyneM
Recommend Dealer
Yes
Employees Worked With
Tom Blanchette
March 11, 2020

La verdad muy bueno, yo nunca avía comprado un carro nuevo. Y estoy satisfecho con mi carro nuevo. Y Eduardo me atendió muy bien, gracias More

by Virgilio López
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodríguez. , Matt Cogswell
March 09, 2020

I am a repeat customer with Jaffarian . Eduardo was an excellent salesman. He kept my name and my preference for several months calling me when he received a vehicle that I was looking for. Excellent job More

by Carol.pelland
Recommend Dealer
Yes
Employees Worked With
Eduardo
March 09, 2020

Saw the truck we wanted they negotiated a great deal with us gave us first rate service non of the haggle stuff very direct. Their finance department guy bad with names Chris or Greg worked with us to get th More

by Cloudmundo
Recommend Dealer
Yes
Employees Worked With
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris or Greg finance and Eduardo Rodriquez, Tom Blanchette
March 04, 2020

I Needed 55000 service and state inspection sticker. I Got a convient appointment time. I was greeted promptly. Car was ready in a reasonable time. Car has had no problems so far. More

by Toyota
Recommend Dealer
Yes
Employees Worked With
Service John marshall
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