November 8, 2017
Mr. Gary Jaffarian, President & CEO
Jaffarian Automotive Group
600 River Street
Haverhill, MA 01832
Subject: Job Performance Recognitions and Commendations
I would like to take this opportunity to thank you and your devoted Management, Sales, Finance, and Service Teams for another great Toyota Leasing experience on 10-26 and 10-27-17, respectively. It was only my second experience leasing an automobile, but your trained team members were quick to assist me and my husband and made the entire procedure more enjoyable and less intimidating. I have been a long time customer of Jaffarian Toyota, and have had all of my past Corolla products, service requests and requirements handled by your dedicated professional team members.
Chris Holder, Ryan Honda, Shayne Tate, and Tom Blanchette, (to name only a select few), were wonderful, worked diligently, and went out of their way to accommodate my needs to ensure that my second Leasing experience was, indeed, a good one. As I am disabled and on a fixed income, I would also like to personally express my sincere “thanks and gratitude" to Chris Holder for his exemplary performance, and the extra concerted effort he afforded me in making sure I received the best possible Leasing experience and pricing for my budget. His efforts were truly invaluable. He even came in on his scheduled day off to guide my Leasing process to a smooth and successful conclusion. He made the customer’s needs his top priority.
Gary, once again, my deepest thanks to you, personally, for all of your kindness! I am sorry my husband and I were unable to meet with you in person this time during our visit, but rest assured that we will be returning to Jaffarian Toyota for my next Leased or Purchased vehicle needs, and look forward to our continued association with Jaffarian Toyota.
Please take a moment out of your busy schedule to recognize and thank your dedicated Management, Sales, Finance, and Service Teams. Each one of your highly trained team members go out of their way on a daily basis to assist and take care of the individual customer's needs while we are there. That reflects magnanimously on the Jaffarian name and reputation.
I love my new 2017 Toyota Sport Plus Special Edition.....You guys (& women) are great!
Edna M. Cooke
Lynn, MA 01902