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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
286 Reviews

286 Reviews of Jaguar Land Rover Santa Monica - Service Center

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May 17, 2022

They are professional and do a great job keeping my car running. The people there are very nice! More

by RRODA21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Land Rover of Santa Monica Service! We look forward to your next visit. Take care!

May 17, 2022

I always have my car serviced here. Armando is excellent and they really try to minimize any inconvenience by always having loaners available. More

by marissajstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to Armando. We look forward to your next visit!

May 17, 2022

I really like how my service tech John takes care of me whenever I come in. He told me he has many years of experience working in this industry, and it definitely shows. It’s the little things that matter More

by Patrice K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to John. We look forward to your next visit!

May 17, 2022

All about service. Armando is the best auto professional I’ve ever worked with. Prompt responses, works with you, works for you More

by DSDMUM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to Armando. We look forward to your next visit!

May 17, 2022

Having used other dealerships prior to JLR Santa Monica, I can say that the overall service here is top notch. From the moment I arrived and was greeted by the staff to my service advisor Armando, Rosie, wi More

by KQUART10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie, Jorge, and I don't remember the names of the others unfortunately.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Your review means so much to us and we're so happy to have earned it. We will be sure to pass your comments along to the team. Feel free to reach out to us if you need anything. Have a wonderful day!

May 17, 2022

The team was professional and friendly. Provided the service as expected. I had no problems. More

by mmmm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 17, 2022

Amazing fast and easy experience. Paul Hernandez is amazing and personable. I had a tire emergency on my WIFE's!!!! car and had to be done quick and he did it and just pleasure going More

by bdorfman0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to Paul. We look forward to your next visit!

May 17, 2022

Love my service department, but lately my services counselor doesn't seem interested in my car, no call back what services need to be done, they say me brakes don't need service, but the light is stil More

by drettig1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Hello, Thank you for your review and feedback. We will be sure to address this to the team. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

May 17, 2022

Repairs were done correctly and on time. Service advisor was professional and knowledgeable. Scheduling was convenient. More

by Happy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

We are so happy you had a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2022

Fantastic customer service. Always a treat to visit team for a service. Even if I’m spending a lot of $$$, I feel informed and taken care of as a customer. More

by Dennis M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

Dennis, thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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