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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
320 Reviews

321 Reviews of Jaguar Land Rover Santa Monica - Service Center

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August 04, 2022

Go see MARIO GARCIA of Service and you will know why we only bring our 3 Range Rovers to him. More

by GMALONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for the kind words! I will be passing the message along to Mario and the rest of our team. Looking forward to servicing you again in the near future! Best Regards, Jaguar Land Rover Santa Monica Service.

August 03, 2022

Great Range Rover service! The team was super professional and clear with what was going to be fixed but also checked through. Having the onsite rental also a huge help. Great More

by ethan18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Ethan, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Best Regards Jaguar Land Rover Service.

August 01, 2022

Everything worked out great except for the wait time. Call my service writer was great. More

by petropete33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Pete, we're happy you found our staff to be so supportive during your experience here at Jaguar Land Rover of Santa Monica Service.

July 31, 2022

Service is amazing and Mario is truly the best! !! always takes the best care of his customers.. More

by jlowe5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi. Thank you so much for the kind words! I will be passing this message along to Mario. Please reach out if you need anything at all. Best Regards, Jaguar Land Rover Santa Monica Service.

July 29, 2022

The people always takes good care of me and they’re very professional. Thank You More

by SPIERCE1100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Pierce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Land Rover of Santa Monica Service.

July 29, 2022

As always, excellent service and great customer service. Very accommodating with their client's needs. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Vanessa, reviews like this give us motivation and help us ensure we provide high-quality care. Best Regards Jaguar Land Rover Santa Monica Service.

July 29, 2022

Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Brian, we really appreciate your kind words, I will be passing them along to our team! Hope to service you again in future! Best, Jaguar Land Rover Santa Monica.

July 29, 2022

Excellent service. I didn't have to wait long for the car to be ready. Representative was courteous and helpful. More

by htfeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to leave a review for us at Jaguar Land Rover of Santa Monica Service. We're happy we could meet your expectations!

July 27, 2022

Costumer representatives are always friendly and accommodating. They have good communication, and dedication to fixing whatever the problem is More

by samanthaadiamond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Samantha, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to our team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 24, 2022

Service department at this location wanted to charge for diagnostics IN ADDITION to repair cost. That means although I wanted to have the repairs done, they still wanted charge an extra fee for diagnosis. D More

by AR
Customer Service
Price
Recommend Dealer
No
Employees Worked With
JLR Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Jaguar Land Rover Santa Monica responded

Hi AR, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (424) 291-4843 to discuss this further. Regards, Jaguar Land Rover Santa Monica.

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