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Jaguar Land Rover Troy

Troy, MI

4.1
376 Reviews
Jaguar Land Rover Troy in Troy, MI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Stop by today!
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1815 Maplelawn Dr

Troy, MI

48084

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Showing 376 reviews

April 13, 2023

Dishonest, awful service, terrible communication! If I could give zero stars I would. Melissa and Jay in their service department are incompetent and unethical. I had my 2017 Jaguar F Type in fo More

by candacesnyder
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Tuttle, Melissa Bougourd
March 10, 2023

Unprofessional is an understatement. The service department is horrible. I drop my vehicle off and never heard from them again. They don’t return phone calls. You better off going somewh More

by Askaboutme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole staff
March 07, 2023

Simple, quick process! Love my new Velar! Greg was very informative and helpful through out the process! More

by amylose.05-advices
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Mar 09, 2023 -

Jaguar Land Rover Troy responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jaguar Troy. We hope you have a great day!

March 04, 2023

The process was easy. Greg was awesome, will definitely get my next car from him More

by Talwaji
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Mar 07, 2023 -

Jaguar Land Rover Troy responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 18, 2023

My order of. New 23 Velar toot almost a year and Greg kept me updated all along the way. The purchase process was seamless. Everything including the trade in valu More

by sstalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Feb 21, 2023 -

Jaguar Land Rover Troy responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 17, 2023

Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Feb 19, 2023 -

Jaguar Land Rover Troy responded

Hi Josh, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 643-6900 so we can work towards a resolution.

February 14, 2023

Great experience working with Greg and Land Rover. He was very informational about things we did not know about the car. Also the finance manager, Casandra, was amazing as well. Loving my car! Than More

by az88scottsdale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Feb 17, 2023 -

Jaguar Land Rover Troy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Troy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2023

I am writing to express my disappointment with the recent experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by More

by amsukari
Recommend Dealer
No
Employees Worked With
Jasmin Moor
Feb 08, 2023 -

Jaguar Land Rover Troy responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 643-6900 to discuss this further.

February 05, 2023

Sales process- excellent and given we did a factory build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terri More

by plindow
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Cupler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Estes, Kyle Thomas
Feb 08, 2023 -

Jaguar Land Rover Troy responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2023

Had great experience with Greg and dealership overall! Would definitely recommend to anyone who is looking for the car to purchase More

by katerynahiza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hooper
Feb 08, 2023 -

Jaguar Land Rover Troy responded

Hi Katerynahiza, thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Troy! Please don't hesitate to reach out to us if there's anything more we can do!