James Wood AutoPark

Melanie was OK, except she refused to even consider a deal....offered me an insulting amount for my trade-in. Within the first 24 hours I discovered the Jeep I purchased to have a bad battery and an inop deal....offered me an insulting amount for my trade-in. Within the first 24 hours I discovered the Jeep I purchased to have a bad battery and an inoperative GPS nav system. The battery was replaced by JW service satisfactorily (Jared Laska was good to work with), except it took two hours to change out a battery (I can do that in 10 minutes!!)! The Pre-owned manager refused to even split the cost of the inoperative radio with me. Even IF it was an AS-IS, No Warranty deal, it would have been the honorable thing to at least have considered a bit of a concession on such a large ticket item that was not working - especially when I asked if EVERYTHING worked on the vehicle and was told that it did. I considered returning the vehicle due to this deception, but ultimately, I liked the vehicle, and I was able to find a radio unit online for a reasonable ( yet still not inexpensive!!) price. IF my electronic skills allow, I may try installing it myself, which would have shaved even MORE off the amount JW would have needed to settle the issue to my satisfaction. Overall, I'm not impressed with my experience. Service department was fine, but since it is such a long distance from me, I doubt I will be returning for other services. I certainly will NOT be returning for further purchases from this dealership!! More

I just purchased my third car from them. I think that says it all! Excellent service all the way around! I think that says it all! Excellent service all the way around! More

Yet another excellent experience with JW Cadillac! Rachel is always on top of her game and greets me with a smile. Great visit and service as always! Thanks! Rachel is always on top of her game and greets me with a smile. Great visit and service as always! Thanks! More

Rachel is friendly and keeps me informed of vehicle status and potential future requirements. Crew that cleans the car does an exceptional job. status and potential future requirements. Crew that cleans the car does an exceptional job. More

Awesome service, Was looking to pick up vehicle and go. Gave chris everything needed via online or phone. Vehicle was ready to go when arrived for pick-up, just signed some Docs and was gone in 10mins. Gave chris everything needed via online or phone. Vehicle was ready to go when arrived for pick-up, just signed some Docs and was gone in 10mins. More

Good experience. Got me in right at 7am!! Had oil changed and tire rotation done. About 30min after I left the dealership, I got a call from the shop manager informin Got me in right at 7am!! Had oil changed and tire rotation done. About 30min after I left the dealership, I got a call from the shop manager informing me they forgot to put my lug nut key back in my truck. Without hesitation he said he would send some to my house and stick it in the mail box . Really appreciated that !!!! More

5 Stars from to start to finish. I would definitely refer my friends and family I would definitely refer my friends and family More

Melanie and her team did an awesome job. O can truly say it was the best dealership experience I've had. From the upfront pricing to the quick finance process and thorough walk thru. I will O can truly say it was the best dealership experience I've had. From the upfront pricing to the quick finance process and thorough walk thru. I will definitely be buying from james wood I'm the future More

Always good service and friendly people . Car returned as promised and sparkling clean. Great service people. Car returned as promised and sparkling clean. Great service people. More

I came in to have lugs removed and two tires installed. At checkout all charges were waived so it raised concerns, come to find out after washing the rims they were damaged during the process. Nobody infor At checkout all charges were waived so it raised concerns, come to find out after washing the rims they were damaged during the process. Nobody informed me of the damage, and waiving the fee didn't fix the problem. More