James Wood AutoPark - Service Center

My buying experience with Noah & his Dad @ James Woods was awesome. The customer service & attention to detail was outstanding. I will definitely be a returning customer & will refer other. was awesome. The customer service & attention to detail was outstanding. I will definitely be a returning customer & will refer other. More

Clean customer interaction area, including Easy drop off and pick up flow through. My SVC Tech was Taylor who did an excellent job communicating and servicing our Escalade. Thank you! and pick up flow through. My SVC Tech was Taylor who did an excellent job communicating and servicing our Escalade. Thank you! More

They kept me informed also let me know what was going on with my vehicle with my vehicle More

I was on my way out of town and decided last minute to leave my truck for service while I was gone. Samantha was very helpful and got me quickly in and out and kept me posted about my maintenance while I leave my truck for service while I was gone. Samantha was very helpful and got me quickly in and out and kept me posted about my maintenance while I was out of town. That was probably the best service I have ever received at James Wood, although service is usually good. More

The service advisor Edwin did not listen to a single thing that was said to him nor did he read all the documentation when we booked our appointment online. thing that was said to him nor did he read all the documentation when we booked our appointment online. More

Took 3 months to fix my car (instead of estimated 2-3 weeks promised during drop off). They kept blaming warranty company, but things they did that was the warranty's department were: they didn't even te weeks promised during drop off). They kept blaming warranty company, but things they did that was the warranty's department were: they didn't even test drive the car before having me pick up. Only 2 mins into driving it home I could tell the transmission hadn't been fixed and had to drive right back to get it fixed again. They also should have only charged me $100 with warranty but was charged $600 instead. They never offered me a rental car until I complained that I needed one after waiting so long. Manager only called me back once during that whole timeframe after me reaching out to him for help. Worst car repair experience I have ever had to deal with. I would never go back here or recommend that you take your car. Drive further for a better dealership! More

I received great and quick service for a walk in oil change and tire rotation. change and tire rotation. More

Always efficient and easy to work with. They keep you apprised as to the status of your vehicle. They keep you apprised as to the status of your vehicle. More

Taylor’s attention to detail and superior customer service will always be remembered! This is an outstanding dealership!! service will always be remembered! This is an outstanding dealership!! More

Service was professional and polite. My car was detailed in a timely manner. Very happy with the results. Pickup was easy. The whole process was very smooth. My car was detailed in a timely manner. Very happy with the results. Pickup was easy. The whole process was very smooth. More