James Wood AutoPark - Service Center

Called in to get guidance on a warning light that had come on. My service rep, Samantha, was very quick to call me back and get me in. She ran the diagnostics and determined they would need the truck f come on. My service rep, Samantha, was very quick to call me back and get me in. She ran the diagnostics and determined they would need the truck for a day to fully go over it. She was able to get my truck in the very next day. She was awesome and made the whole experience fantastic. Will definitely try and purchase my next vehicle from this dealership after my service experience. More

I love Samantha and Love the dealership. I DON'T love having to do three of these ratings for every visit I DON'T love having to do three of these ratings for every visit More

I am from out of state and they took prompt care of me and even honored my coupon from another Chevy dealership from out of state. and even honored my coupon from another Chevy dealership from out of state. More

The work is fine. I was a little frustrated with the time I was told the service would take vs the actual time it took. I was told by the service manager the maintenan I was a little frustrated with the time I was told the service would take vs the actual time it took. I was told by the service manager the maintenance and recall work would take 2.5 to 3 hours, so I stayed in the waiting area. 4 hours later I sent a text to the manager who later replied and said it was almost done. I got the truck finished 1.5 hours later. Total time was 5.5 hours. If I had known, I would have arranged to drop it off and pick it up later in the day. It would have been nice to have a courtesy update from someone instead of not knowing and just waiting. Later in the time period I receive a text from the service manager saying the cabin air filter needed to be replaced. I had recently purchased one which was in the back seat and suggested they could install it, but if not I would do it. The filter wasn’t changed which was no big deal, But a response would have been nice. More

Very poor communication from the service advisor with what was going on with my truck and having to bring up there different times for them to figure out the problem. I am very disappointed in the whole what was going on with my truck and having to bring up there different times for them to figure out the problem. I am very disappointed in the whole service department because when my advisor was out no bad any answers for me. If I could give 0 stars I would. More

The dealership offered a vehicle while I had my car repaired. The repair was immaculate and timely. The service was courteous. repaired. The repair was immaculate and timely. The service was courteous. More

Friendly fast professional you get what you would expect from a good organization much appreciated from a good organization much appreciated More

Good service from these guys always when I use them - they are usually quick and reliable they are usually quick and reliable More

Staff was very friendly, service was fast and excellent communication. I definitely will be back again communication. I definitely will be back again More

Helpful and informative and took care of the issues for me. Glad to have James Wood me. Glad to have James Wood More