Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood AutoPark - Service Center
Denton, TX
2,719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,719 Reviews of James Wood AutoPark - Service Center
Sort by
July 07, 2024
only downside to our service was it took an hour longer to perform than was stated by the service technician. when questioned about status he responded quickly with status to perform than was stated by the service technician. when questioned about status he responded quickly with status More
by vstykel
Verified CustomerEmployees Worked With
July 07, 2024
Pleasant, helpful greeter, Service Rep. , was efficient, knowledgeable, and kind. No long wait this time!! , was efficient, knowledgeable, and kind. No long wait this time!! More
by pearl.z1008
Employees Worked With
July 06, 2024
In and out like a breeze. additional service requests did not create an extended waiting time additional service requests did not create an extended waiting time More
by ob1martinez
Employees Worked With
July 06, 2024
Scheduled appointment. Never informed customer they were 90 minutes behind. Appointment scheduled at 0815 am!! Took approximately 3 hours for oil change. Someone sat in pas Never informed customer they were 90 minutes behind. Appointment scheduled at 0815 am!! Took approximately 3 hours for oil change. Someone sat in passenger seat and laid it down all the way and took a cleaning rag from the car. Manager had no explanation why someone would lay down in front passenger seat during an oil change or why they would removed items from customers car take didn’t belong to them. I was dissatisfied with service and lack of explanation from manager. I won’t be returning. The only reason I scheduled is because it was under warranty. No thanks! More
by mic.gin
Employees Worked With
July 06, 2024
I have be so super satisfied with this dealership. Service dept. is stellar. Mr. Laska always takes care of our family. He goes above and beyond to help us. I could not have a better dealership. Service dept. is stellar. Mr. Laska always takes care of our family. He goes above and beyond to help us. I could not have a better dealership. More
by JANET.CEPHAS
Employees Worked With
July 05, 2024
Tim is a great service advisor! Very helpful and insightful. The dealership is clean and easy in and out. Very helpful and insightful. The dealership is clean and easy in and out. More
by JUSTINMWHITMAN
Employees Worked With
July 05, 2024
Trying to get warranty work or drivetrain work I am always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the t always told you need to drop off the vehicle and they won’t be able to look at it for one and a half weeks. Then I get a call the next day that the tech was able to look at the vehicle. This tactic has happened many times over the years. This service was for a transmission TSB that had been checked at 20,000 miles and nothing was done. Now that I am retired, I can leave the truck however, the truck is out of warranty. I explained that the TSB should be covered since GM has known about the issue since 2016 but my explanation landed on deaf ears. I have not been able to drive the truck very much since the service but, I am hoping it stays fixed since all the technician did was, change the fluid for $700 of labor and $200 of transmission fluid. I contacted GM customer service and they seamed interested in helping with my case but took too long for any responses. More
by PHOTOGREG
Employees Worked With
July 04, 2024
The service and detail was impressive. Look forward to future service! Very professional service personnel. Look forward to future service! Very professional service personnel. More
by UBFREE53
Employees Worked With
