James Wood AutoPark - Service Center

Tim Wilkins continually takes care of me and my GMC truck. Service cares about my vehicle. truck. Service cares about my vehicle. More

The dealership was fast and easy from the time I saw my vehicle online to finish. It only took 2 days and the deal was done. vehicle online to finish. It only took 2 days and the deal was done. More

This new 3% charge for Credit Card use is ridiculous to me. It will make me go to another dealership. Also bought tires from James Woods only to find out when paying they have discontinued the road haz me. It will make me go to another dealership. Also bought tires from James Woods only to find out when paying they have discontinued the road hazard warranty. Bad business. This will make me go to a different dealership to purchase my vehicles that will do right on service of my vehicle. I have bought my last 5 cars from James Woods. But could be my last. Very disappointing to see this in a business. Economy is hard but it is also hard for consumer. Sorry James Woods but this is not the way you do your customer base. After talking to several employees they are not liking these changes either. So it must be a change in the upper. Hope they figure it out before they loose a lot of business. More

Fixed right the first time. Not always easy with electrical gremlins. Also flashed the ECU to fix the long crank/no start issue on the LM2. Not always easy with electrical gremlins. Also flashed the ECU to fix the long crank/no start issue on the LM2. More

Gavynn and Samantha are awesome service agents. They pick up for each other, when one is not available. All of my questions were answered quickly. They treat me as a valued customer. They pick up for each other, when one is not available. All of my questions were answered quickly. They treat me as a valued customer. More

I would like to say Samantha and James Wood Auto park hit it out of the park on my recent service visit. I actually called James Wood in Decatur first since I live closer to them but after being on hold for it out of the park on my recent service visit. I actually called James Wood in Decatur first since I live closer to them but after being on hold for 45 mins to speak with a service agent, someone came on the phone and told me I would need to leave a message; epic failure in their part. That’s when I said no thank you and called James Wood Auto park. Samantha called me, se the appointment for the next morning and I was in and out in the time frame she gave me. The James Wood Auto park will be my dealer shop for maintenance from now on. More

Very fast, seen without appointment, no pricey “add-ons. ” Taylor was really really really great ” Taylor was really really really great More

Kyle was wonderful, this was handled promptly,smoothly and an easy process. Kyle took care of us, we appreciate him very much. and an easy process. Kyle took care of us, we appreciate him very much. More

Samantha was very helpful and professional. She was very helpful and kept me informant of the status. She was very helpful and kept me informant of the status. More

Always have helpful and timely in resolving and issues that I have encountered.Service department has always done a excellent work. that I have encountered.Service department has always done a excellent work. More