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James Wood AutoPark - Service Center

Denton, TX

4.7
2,581 Reviews

2,581 Reviews of James Wood AutoPark - Service Center

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April 06, 2024

Very accommodating to our schedule and provided a very professional atmosphere. They were able to cover failed part under warranty. More

by SHRINKITALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood AutoPark responded

Thank you for taking the time to share with us! The goal of the James Wood AutoPark team is to ensure a painless and enjoyable service process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, James Wood AutoPark Management | 940-591-9663

April 06, 2024

Thank you Brandon for and Jared for taking care of a issue with a vehicle that had a warranty issue. Appreciate your great customer service and attention! More

by platinumautoglassdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Stolp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood AutoPark responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, James Wood AutoPark Management | 940-591-9663

April 06, 2024

Periodic service. Scheduled as requested. First time handled by Samantha. Everything went as expected; complimentary car wash a nice bonus (SUGGESTION: HAVE THE TECHS More

by cw_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Sweeden
Apr 10, 2024 -

James Wood AutoPark responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, James Wood AutoPark Management | 940-591-9663

April 06, 2024

James Woods Auto Park is top notch! They take care of their clients and go the extra mile to ensure that you never leave unsatisfied. Thank you Chase, Chris, and the whole crew!!!! More

by Nicki Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Apr 08, 2024 -

James Wood AutoPark responded

At James Wood Chevrolet Denton, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, James Wood AutoPark Management | 940-591-9663

April 05, 2024

Great communication with everything and all was handled very professionally! Kyle was a great estimator and helped with anything I needed! More

by PARKERCICCARELLI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Elliot - 5 stars
Apr 08, 2024 -

James Wood AutoPark responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, James Wood AutoPark Management | 940-591-9663

April 05, 2024

I have purchased vehicles that cost equal or more than the Tahoe I have. Every dealership I partnered with provided car washes and vacuum. James Woods never offers that! I will go back to buying my previo More

by scotth127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Wilkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

James Wood AutoPark responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

April 05, 2024

Service is always outstanding. Edwin is a true professional. Always takes care of me, keeps me informed of progress. More

by MMESTAS6
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

James Wood AutoPark responded

Thank you for writing about your visit with us! We are happy to hear that Edwin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

April 04, 2024

Poor communication and no loaners available. I won’t buy another vehicle from this dealership. More

by UNDRTOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Buckhanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Stolp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

James Wood AutoPark responded

Thank you for sharing your feedback with us. We take these matters very seriously and would like to learn more about your time spent with us. Please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

April 04, 2024

This dealership charged me a lot to diagnose and for labor. When I picked up my car to be towed to another mechanic they didn’t even put the engine back on so not sure what labor I paid for. Terrible ex More

by CHELLE_GIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Wilkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

James Wood AutoPark responded

Thank you for taking the time to provide our dealership with feedback about your experience, Chelle. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, James Wood AutoPark Management | 940-591-9663

April 04, 2024

Samantha was kinda and thoughtful while helping me and taking care of my car needs. I will definitely ask for her again. More

by TRICKERT321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

James Wood AutoPark responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, James Wood AutoPark Management | 940-591-9663

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