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James Wood AutoPark - Service Center

Denton, TX

4.7
2,564 Reviews

2,564 Reviews of James Wood AutoPark - Service Center

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March 14, 2025

Service writer Taylor Adams was great! However James Wood Cadillac wants to add a 3% credit card charge for using my Visa credit card. As long as they add a credit card charge for service, More

by MITCHBELL7
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

James Wood AutoPark responded

Thank you for your feedback. We appreciate your kind words about Taylor. We understand your concerns regarding the credit card charge policy. We aim to provide transparency in our services at James Wood Chevrolet Denton, and we encourage you to contact us directly to discuss your experience further. Your thoughts are important to us as we strive for continuous improvement. Sincerely, James Wood AutoPark Management | 940-591-9663

March 12, 2025

ch Check in with Mike was prompt and efficient. Service completed within time estimate Check out was efficient and friendly. ptand efficie\\\\\\\\\ More

by CWACHAL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

James Wood AutoPark responded

Thank you for your review! We're glad to hear that your check-in with Mike was prompt and efficient, and that the service was completed within the estimated time. It's great to know that the checkout process was friendly and efficient as well. We appreciate your feedback and hope to see you again at James Wood Chevrolet Denton! Sincerely, James Wood AutoPark Management | 940-591-9663

March 12, 2025

Great customer service here. My service advisor Gavynn was very helpful and got me in and out with no problems. I would always recommend this place and Gavynn to all. More

by PNGUYEN1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at James Wood Chevrolet Denton and that Gavynn was able to assist you effectively. Recommendations mean the world to us, and we appreciate your support. We look forward to seeing you again next time! Sincerely, James Wood AutoPark Management | 940-591-9663

March 12, 2025

I liked that I was kept notified on the status of my truck being serviced. More

by SLIMUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

James Wood AutoPark responded

Thank you for your feedback! We’re glad to hear you appreciated the updates on your truck's service. At James Wood Chevrolet Denton, we strive to keep our customers informed throughout their service experience. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again! Sincerely, James Wood AutoPark Management | 940-591-9663

March 11, 2025

My experience was very satisfying. Communication from Samantha met my expectations and the shuttle to and from the dealership was bery helpful. More

by sridgway1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that your experience at James Wood Chevrolet Denton met your expectations, especially with Samantha's communication and the shuttle service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

March 11, 2025

I always receive excellent and consistent service. The service advisors is very friendly and knowledgeable. More

by FOWLERHARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

James Wood AutoPark responded

Thank you for your wonderful feedback! We're thrilled to hear that you consistently receive excellent service at James Wood Chevrolet Denton. Our team strives to provide friendly and knowledgeable support, and it's great to know we've met your expectations. We look forward to serving you again on your next visit! Sincerely, James Wood AutoPark Management | 940-591-9663

March 10, 2025

Had to wait a few weeks for floormats because on back order but great service when they came in, installed for us in timely manner and enjoyed working with Rosie. More

by LYNDANOELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Sewell
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Mar 13, 2025 -

James Wood AutoPark responded

Thank you for your wonderful review of James Wood Chevrolet Denton! We're glad to hear that you had a great experience working with Rosie and that we could promptly install your floor mats once they arrived. We appreciate your understanding regarding the back order and look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

March 10, 2025

Did not perform inspection with oil change . Last oil change stated need for brakes this time it did not. Guess they fixed themselves. NTB also said I need shocks and struts . More

by RAINEY2139
Recommend Dealer
No
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

James Wood AutoPark responded

Thank you for your feedback. We appreciate you sharing your experience with us. It’s important for us at James Wood Chevrolet Denton to ensure that all vehicle services are thoroughly completed. If you have any concerns about the inspection or service performed, please reach out to us directly so we can address those issues and ensure your vehicle is in great condition. Your satisfaction is our priority, and we value your input. Sincerely, James Wood AutoPark Management | 940-591-9663

March 10, 2025

Sold me a lemon and the service department is not taking care of me appropriately. More

by DIANAIBENEFIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavynn Norris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

James Wood AutoPark responded

Thank you for your feedback. We understand your concerns about your vehicle and the service experience at James Wood Chevrolet Denton. We strive to ensure our customers receive the best service possible. Please reach out to us directly so we can address your situation and work towards a solution. Your satisfaction is important to us. Sincerely, James Wood AutoPark Management | 940-591-9663

March 09, 2025

My Service Advisor Mike Belew is attentive and easy to reach. His communication is excellent and he is able to share the possible financial details prior to the work being completed. More

by Brenda.Western
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Gattenby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shellie Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sweeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

James Wood AutoPark responded

Thank you for your kind words! We’re thrilled to hear that Mike provided you with attentive service and excellent communication at James Wood Chevrolet Denton. We strive to keep our customers informed, and it's great to know that Mike was able to share all the financial details with you. We look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

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