James Wood AutoPark - Service Center

Everyone was friendly and kept me in the loop of when my vehicle would be ready. vehicle would be ready. More

The dealership went above and beyond to make my car good as new. They made sure I had a nice loaner car while the repairs were done. as new. They made sure I had a nice loaner car while the repairs were done. More

The James Wood service was typical-Excellent and timely. Was able to get the service I needed very quickly and Tim Wilkins got it done rapidly. Was able to get the service I needed very quickly and Tim Wilkins got it done rapidly. More

Jared did not communicate. There were things that could have been resolved during, windshield wipers, this visit that were not brought to my attention just documented as refuse There were things that could have been resolved during, windshield wipers, this visit that were not brought to my attention just documented as refused. More

Jarrett was my advisor and did a fine job. Would suggest advisor go's over repair order upon closing RO, especially since I was a waiter. However, having worked for 2 car companies over las Would suggest advisor go's over repair order upon closing RO, especially since I was a waiter. However, having worked for 2 car companies over last 36 years, I know how to read a repair order. More

Very prompt and helpful . Had a very short wait to resolve my problem . All service providers were very friendly and helpful. Had a very short wait to resolve my problem . All service providers were very friendly and helpful. More

Samantha is awesome. She is responsive and great to work with. She is my go-to person when I need service. She is responsive and great to work with. She is my go-to person when I need service. More

Great service and quick to fix the issue. Appreciated how quickly they got an appointment set up. Appreciated how quickly they got an appointment set up. More

The service was great. My car was finished when they told me. I don’t go anywhere else for service. My car was finished when they told me. I don’t go anywhere else for service. More

I had my deville towed there for repair because it wouldn't start. Agreed to the $200 diagnostic fee which didn't tell them the issue. They had to do more in-depth diagnostic which was an additional $ wouldn't start. Agreed to the $200 diagnostic fee which didn't tell them the issue. They had to do more in-depth diagnostic which was an additional $400 fee. Four days later they finally found ECM wires were "chewed up" and required splicing repairs. The rep was slow with keeping me updated on the repair status, and went into the weekend with no word. Two days later the tech finally finished. I was very patient with them as they had a tech out on vacation. I was charged an additional $600 for the wire repair. So seven days and $1200 later my car was finally running. I feel I would have been better off going somewhere else. More