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James Wood AutoPark - Service Center

Denton, TX

4.7
2,722 Reviews

2,722 Reviews of James Wood AutoPark - Service Center

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February 01, 2024

Good service department but why are you now charging 3% to use a credit card? Are you not charging enough already? More

by KLM0
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

James Wood AutoPark responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further and explain this, if you could please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

February 01, 2024

Great service and experience as always. Jarrett Abel was fantastic and was very helpful with the process. More

by MACKTERRY5907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Hi Mack, and thank you for this great review! We're happy to hear that Jarrett took care of you! They are a great asset and we appreciate all that they do. Sincerely, James Wood AutoPark Management | 940-591-9663

February 01, 2024

Always have a good experience with the service rendered at James Woods! That’s what keeps me coming back again and again! More

by rwjr60rat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Thank you for your kind words. We feel our service department is what makes James Wood AutoPark special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

Gavynn Norris, and Doug Spivey are the personnel the I have dealt with for years always, because of the EXCELLANCE!!!!! More

by KJWILES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

Great customer service, from beginning to end. The cashier was even considerate enough to fill out the check for me to sign. More

by LECAPPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

Went out of their way to get my truck back on the road, making sure they had all the bugs worked out of the computer, to avoid the check engine light coming on. After extensive engine work and unexpected e More

by tfn9453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

At James Wood AutoPark, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

They were showed up on time and delivered back to me same day. Much appreciated! More

by amberhiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in service, Men that porter
Feb 01, 2024 -

James Wood AutoPark responded

Thank you for this amazing review! We really appreciate your business, Amber. Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

It was a pleasure working with Gavynn Norris and was completely satisfied with the service received on two recent visits. His manner was always welcoming and professional. I appreciated his making sure More

by STEVEK11
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Hello Steve, and thank you for your kind words! Gavynn is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

Very positive experience. Honest and straightforward in there approach. I will definitely use them for any service moving forward. More

by JDSTENSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, James Wood AutoPark Management | 940-591-9663

January 31, 2024

Very helpful, especially when discussing services and costs. They freely mentioned service coupons which is always appreciated. More

by SHAWNAUSTIN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

James Wood AutoPark responded

Shawn, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing James Wood AutoPark's Service Department. Sincerely, James Wood AutoPark Management | 940-591-9663

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