James Wood AutoPark - Service Center

I appreciate the fast professional service of the advisors and all of the the techs. advisors and all of the the techs. More

Poor quality control. Air filter service minder was on when we dropped it off for service. it was still on when we picked it and the air cleaner wasn't even checked becaus Air filter service minder was on when we dropped it off for service. it was still on when we picked it and the air cleaner wasn't even checked because it wasn't changed. Brought it in also for a suspension noise in the front end. Warranty work was performed but there is still a noise in the front end. on a separate matter I've been trying to get a quote on a 100,000 mile tune up for my other car (2016 ATS) and cant even get that. More

Katie at James Wood was an excellent partner to help me purchase the vehicle I wanted! The dealership is clean and efficient. Definitely recommend! purchase the vehicle I wanted! The dealership is clean and efficient. Definitely recommend! More

Samantha is working hard to make sure that things are taken care of for me. She is responsive, respectful and greatly appreciated. taken care of for me. She is responsive, respectful and greatly appreciated. More

3rd trip total of 8 workdays w/o car, & still not fixed, not happy, kent not happy, kent More

Samantha was very helpful and took good care of my needs getting my truck repaired. getting my truck repaired. More

Jarrett was very professional and helpful during my last service visit. He provided lug bolts for my tires at no charge to me. My waiting time for the service of my vehicle as within the time fare, he quo service visit. He provided lug bolts for my tires at no charge to me. My waiting time for the service of my vehicle as within the time fare, he quoted. I have an appointment for Maintenace work that need to be done for safety and security on my vehicle. Thank you Jarrett for your care and concern. More

Quick and painless experience. Tim is super helpful every time I have had to take my truck in for service. Tim is super helpful every time I have had to take my truck in for service. More

For a $90 oil change and tire rotation you would think that you would get a wash. None. Didn't even get asked. No coffee in lobby. Lots of employees walked by it and never made any. I asked service advise that you would get a wash. None. Didn't even get asked. No coffee in lobby. Lots of employees walked by it and never made any. I asked service adviser about the oil change and tire rotation special they had online. He didn't know anything about it or even looked. Girl at counter gave me my bill and I asked again about the special and she stated the adviser has to put it on the paperwork and entry. How can he put it down if he didn't even know about it. Communication is poor in my opinion buy it is just a service department. More

I received excellent efficient service and support from Gavynn and Samantha in your Service Department! Gavynn and Samantha in your Service Department! More