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James Wood AutoPark - Service Center

Denton, TX

4.7
2,722 Reviews

2,722 Reviews of James Wood AutoPark - Service Center

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December 14, 2023

Took longer than expected. Replacement part not available.so another trip back is in order…..ugh….. More

by jackandmindy911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one introduced themselves
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Dec 15, 2023 -

James Wood AutoPark responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, James Wood AutoPark Management | 940-591-9663

December 14, 2023

Great service and Friendly Staff. Time of service was good. Easy access to get to service area. More

by GRANDTRADITIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Dec 14, 2023 -

James Wood AutoPark responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Buick GMC Denton team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

This is the 3 rd time I’ve done this review. I rated it as good More

by HOWELLM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Dec 14, 2023 -

James Wood AutoPark responded

Thank you so much for the 5-star feedback! It was a pleasure working with you and we hope to see you again soon. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

Easy to make an appointment on line. Routine oil change and car wash. We had a little longer wait than normal but it was busy so was expected. Jared was informative in letting us know wh More

by JLH8759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

James Wood AutoPark responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The James Wood Buick GMC Denton Team

December 13, 2023

Went in for routine maintenance, wiper blade replacement and wash job. In and out within 1.5 hours. More

by JIMCUPSTID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denny Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

James Wood AutoPark responded

We appreciate you for letting others know about your experience, Jim! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The James Wood Buick GMC Denton Team

December 12, 2023

Great service and fast, I would recommend everyone to come to James Woods Autopark. 5 star service More

by smith101677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The James Wood AutoPark Team

December 12, 2023

scheduled a detail with service dept. and was informed that the job was completed. when I arrived, they had not even started the detail job. Great sales team but terrible service dept. More

by brian.w.daniells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Abel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

James Wood AutoPark responded

Brian, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, James Wood AutoPark Management | 940-591-9663

December 12, 2023

Tim needs to find a new Taxidermy shop. . Mike should turn his desk towards the service drive so he can see what is going on. More

by ARLENE.NASH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Stolp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide this feedback, Arlene. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The James Wood AutoPark Team

December 12, 2023

Very helpful, very prompt very pleased with the service. Courteous enjoyed the car wash too More

by SOJO4743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

James Wood AutoPark responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at James Wood AutoPark! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The James Wood AutoPark Team

December 12, 2023

I was happy to be in/out for an oil change without an appointment. Scheduler said not necessary. I was greeted and taken care in a professional manner. Thank you. More

by NC1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

James Wood AutoPark responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood AutoPark. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood AutoPark Team

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